CNC Tooling Specialist — Tech Support & Tooling Solutions

Productivity Inc; Cedar Rapids (IA); On-site; USD 62,000 - 77,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Match

Paid Vacation

Personal Time

Tuition Reimbursement

Employee Assistance Program

Annual Incentives

Job summary

Productivity, Inc. is seeking a skilled CNC Machinist – Cutting Tool Support to join our Cutting Tools & Industrial Supplies team in a customer-facing technical role. You will apply machining knowledge to help customers select tools and provide guidance on speeds, feeds, and tooling best practices.

The role emphasizes problem-solving for machining challenges, collaboration with manufacturers for training, and ongoing knowledge growth in a collaborative office environment.

Qualifications

• 3 years of CNC machining, tool room, manufacturing engineering, or cutting tool experience.
• Knowledge of various cutting tool manufacturers.
• Strong knowledge of milling, turning, drilling, and threading applications.
• Experience selecting cutting tools for materials including steel, stainless steel, aluminum, cast iron, and exotic alloys.
• The ability to troubleshoot machining and tooling challenges.
• Excellent communication skills and a genuine desire to help customers succeed.
• Strong computer skills and the ability to learn new systems.

Responsibilities

• Help customers select the right cutting tools, drills, taps, inserts, holders, and industrial supplies.
• Recommend tooling solutions based on workpiece material, machine capability, and machining application.
• Troubleshoot machining challenges including tool life, chatter, chip control, surface finish, and cycle time.
• Provide technical guidance on speeds, feeds, coatings, tool geometry, and machining best practices.
• Prepare quotes, process customer orders, assist with will-call, and provide general tooling assistance.
• Continuing to expand your knowledge through manufacturer training and product education.

Skills

CNC machining

Tooling knowledge

Machining troubleshooting

Communication skills

Computer skills

Experience with cutting tool brands

Job description

Productivity, Inc. is seeking a skilled CNC Machinist – Cutting Tool Support to join our Cutting Tools & Industrial Supplies team in a customer-facing technical role. You will apply machining knowledge to help customers select tools and provide guidance on speeds, feeds, and tooling best practices.

The role emphasizes problem-solving for machining challenges, collaboration with manufacturers for training, and ongoing knowledge growth in a collaborative office environment.