CNC Tooling Support Specialist – Technical Customer Help

Productivity Inc; Plymouth (MN); On-site; USD 41,000 - 51,000; Full time

Benefits offered by this job

Insurance benefits

401(k) match

Paid vacation

Employee Assistance Program

Career growth

Job summary

Productivity, Inc. in Cedar Rapids, IA is seeking a CNC Machinist – Cutting Tool Support to join our Cutting Tools & Industrial Supplies team in a technical support role. This is a customer-facing position where your machining knowledge is essential to advising customers on tooling solutions.

You will troubleshoot machining challenges, help select tools for various materials, and provide guidance on speeds, feeds, and tool geometry. In-office hours Monday–Friday with growth opportunities.

Qualifications

• 3+ years of CNC machining or cutting tool experience.
• Knowledge of milling, turning, drilling and threading applications.
• Experience selecting cutting tools for steel, aluminum, cast iron and exotic alloys.
• Ability to troubleshoot machining and tooling challenges; strong communication.

Responsibilities

• Help customers select cutting tools, drills, taps, inserts, holders, and tools.
• Recommend tooling solutions based on workpiece material and machine capability.
• Troubleshoot tool life, chatter, chip control, surface finish, and cycle time.
• Provide guidance on speeds, feeds, coatings, geometry and best practices.
• Prepare quotes, process orders, assist with will-call, and tooling support.
• Expand knowledge through manufacturer training and product education.

Skills

CNC machining

Cutting tools

Milling

Turning

Drilling

Threading

Troubleshooting

Communication

Computers

Tools

Sandvik

Kennametal

Seco

Iscar

Guhring

OSG

Mitsubishi Materials

Job description

Productivity, Inc. in Cedar Rapids, IA is seeking a CNC Machinist – Cutting Tool Support to join our Cutting Tools & Industrial Supplies team in a technical support role. This is a customer-facing position where your machining knowledge is essential to advising customers on tooling solutions.

You will troubleshoot machining challenges, help select tools for various materials, and provide guidance on speeds, feeds, and tool geometry. In-office hours Monday–Friday with growth opportunities.