CNC Field Service Technician – Travel & Training

Morris Group; Stamford (CT); On-site; USD 70,000 - 100,000; Full time

Job summary

Morris Group, Inc. (Haas Factory Outlet Trident) is seeking a CNC Field Service Technician to support customers in the Massachusetts territory, traveling to sites to install, troubleshoot, repair, and service Haas machine tools.

The role requires strong electrical, pneumatic, and hydraulic schematic knowledge, and experience with diesel engines, generators, and CNC equipment. Qualifications include mechanical/electrical repair experience, ability to read drawings, and excellent customer service

Qualifications

• Self‑motivated positive attitude with a willingness to learn complex tasks with on‑the‑job training and all supporting documents.
• Experience in mechanical/electrical repair of diesel engines, generators, automotive, industrial machinery, HVAC, EDM/Laser/Waterjet/CNC machine tools; Haas CNC Repair background a plus.
• Intermediate to sophisticated proficiency in Microsoft Office Suite.
• Ability to read and interpret drawings and schematics.
• Excellent customer service, technical, communication, and presentation skills.
• Ability to meet the physical requirements of the job.
• Flexible hours and frequent travel, including driving throughout the New England regional territory.

Responsibilities

• Traveling to customer sites to install, troubleshoot, repair and maintain all machine tool equipment and controls for customer organizations.
• Use machine tool manuals, technical documents, internal and vendor resources to research machine issues.
• Ensure accurate documentation is completed and submitted to the office and customer regarding the status of machine issues, repairs, and installation.
• Promoting and performing preventative maintenance on customer machine tool equipment and conducting after-sales technical support and training.
• Possessing and maintaining an in-depth knowledge of machine tool industry and product lines represented by the company.
• Perform related duties as required

Skills

Customer service

Technical communication

Reading drawings and schematics

Willingness to travel

Self-motivated

Tools

Microsoft Office Suite

Job description

Morris Group, Inc. (Haas Factory Outlet Trident) is seeking a CNC Field Service Technician to support customers in the Massachusetts territory, traveling to sites to install, troubleshoot, repair, and service Haas machine tools.

The role requires strong electrical, pneumatic, and hydraulic schematic knowledge, and experience with diesel engines, generators, and CNC equipment. Qualifications include mechanical/electrical repair experience, ability to read drawings, and excellent customer service