CNC Field Service Engineer - On-Site & Remote Support

Aspire Talent Solutions; Lexington (KY); Remote; USD 70,000 - 110,000; Full time

Job summary

Aspire Talent Solutions partners with a CNC Machine Tool Builder to recruit a CNC Field Service Engineer who installs, troubleshoots, and maintains CNC machines nationwide. The role requires extensive travel and strong electrical/mechanical skills, with on-site and remote support responsibilities across customer sites east of the Mississippi.

You will report to the CNC Field Service Manager and engage in training, documentation, and occasional trade-show support.

Qualifications

• 5+ years of experience in CNC machine tool maintenance and service (electrical and mechanical)
• 5+ years of experience providing remote technical support within the machine tool industry
• Proven experience installing and servicing machining centers, including leveling and geometric alignment
• Strong knowledge of PLC programming and troubleshooting
• Experience with CNC control systems, including FANUC controls
• Solid understanding of power circuits and industrial electrical systems
• Excellent troubleshooting, communication, and customer service skills
• Ability to travel extensively (100% during weekdays) and work independently in the field

Responsibilities

• Install new CNC machine tool systems at customer sites, including all options and accessories
• Perform machine leveling, geometry checks, and final adjustments to ensure peak performance
• Diagnose and troubleshoot mechanical, electrical, hydraulic, pneumatic, and application-related issues
• Identify root causes and recommend corrective actions including repair or replacement solutions
• Provide on-site and remote technical support via phone, email, and other communication channels
• Support customers, distributors, and internal teams with technical guidance and problem resolution
• Provide customer training and assist with project coordination as needed
• Provide service support at trade shows and company events when required
• Maintain detailed service documentation and reporting
• Travel extensively (100%) including overnights and occasional weekend travel
• Perform other duties as needed

Skills

CNC field service

Remote technical support

Troubleshooting

Excellent communication

Self-motivation

Tools

FANUC controls

PLC programming

Electrical systems knowledge

Job description

Aspire Talent Solutions partners with a CNC Machine Tool Builder to recruit a CNC Field Service Engineer who installs, troubleshoots, and maintains CNC machines nationwide. The role requires extensive travel and strong electrical/mechanical skills, with on-site and remote support responsibilities across customer sites east of the Mississippi.

You will report to the CNC Field Service Manager and engage in training, documentation, and occasional trade-show support.