CNC Field Service Engineer - Install, Troubleshoot & Travel

Ridgemont Resources, Inc.; Memphis (TN); On-site; USD 90,000 - 120,000; Full time

Job summary

Ridgemont Resources, Inc. is seeking a CNC Field Service Engineer to install, troubleshoot, and maintain CNC machine tools at customer sites across the U.S. The role emphasizes high-level electrical and mechanical expertise, diagnostic skills, and a customer-first approach.

Candidates should be prepared for extensive travel and field-based work from the East of the Mississippi region. Reporting to the CNC Field Service Manager, you will provide on-site and remote support, deliver training, and

Qualifications

• 5+ years of CNC machine tool maintenance experience (electrical & mechanical).
• 5+ years providing remote technical support in the machine tool industry.
• Experience installing/servicing machining centers with leveling and alignment.
• Strong PLC programming and troubleshooting knowledge.
• Experience with CNC controls, FANUC controls.
• Solid understanding of power circuits and industrial electrical systems.
• Excellent troubleshooting, communication, and customer service skills.
• Willingness to travel 100% on weekdays.

Responsibilities

• Install CNC machine tool systems at customer sites, including options and accessories.
• Perform machine leveling, geometry checks, and final adjustments to ensure peak performance.
• Diagnose and troubleshoot mechanical, electrical, hydraulic, pneumatic, and application issues.
• Identify root causes and recommend corrective actions including repair or replacement.
• Provide on-site and remote technical support via phone, email, and other channels.
• Support customers, distributors, and internal teams with technical guidance and problem resolution.
• Provide customer training and assist with project coordination as needed.
• Provide service support at trade shows and company events when required.
• Maintain detailed service documentation and reporting.
• Travel extensively (100%) including overnights and occasional weekend travel.
• Perform other duties as needed.

Skills

CNC maintenance

Electrical systems

Mechanical systems

PLC programming

FANUC controls

Remote support

Customer service

Job description

Ridgemont Resources, Inc. is seeking a CNC Field Service Engineer to install, troubleshoot, and maintain CNC machine tools at customer sites across the U.S. The role emphasizes high-level electrical and mechanical expertise, diagnostic skills, and a customer-first approach.

Candidates should be prepared for extensive travel and field-based work from the East of the Mississippi region. Reporting to the CNC Field Service Manager, you will provide on-site and remote support, deliver training, and