CNC Field Service Engineer - Install, Troubleshoot & Travel

Software Placement Group, SPG; Lexington (KY); On-site; USD 90,000 - 130,000; Full time

Job summary

Software Placement Group (SPG) is seeking a CNC Field Service Engineer to install, troubleshoot, repair, and maintain CNC machine tools at customer facilities nationwide. This field-based role requires extensive travel and offers the opportunity to deliver exceptional customer experiences.

You will work with customers, distributors, and internal teams, providing training and technical guidance while documenting service activities and reporting.

Qualifications

• 5+ years of CNC machine tool maintenance and service (electrical and mechanical).
• 5+ years of remote technical support within the machine tool industry.
• Experience installing and servicing machining centers, including leveling and geometric alignment.
• Strong knowledge of PLC programming and FANUC CNC controls.

Responsibilities

• Install CNC systems at customer sites, including all options and accessories.
• Perform machine leveling, geometry checks, and final adjustments to ensure peak performance.
• Diagnose and troubleshoot mechanical, electrical, hydraulic, pneumatic, and application issues.
• Identify root causes and recommend corrective actions including repair or replacement solutions.
• Provide on-site and remote technical support via phone, email, and other channels.
• Travel extensively (100%) including overnights and weekend travel.
• Maintain detailed service documentation and reporting.

Skills

Troubleshooting

Communication

Customer service

Independence

Tools

FANUC controls

PLC programming

Industrial electrical systems

Job description

Software Placement Group (SPG) is seeking a CNC Field Service Engineer to install, troubleshoot, repair, and maintain CNC machine tools at customer facilities nationwide. This field-based role requires extensive travel and offers the opportunity to deliver exceptional customer experiences.

You will work with customers, distributors, and internal teams, providing training and technical guidance while documenting service activities and reporting.