CNC Field Service Engineer — Install, Troubleshoot & Travel

Software Placement Group, SPG; Birmingham (AL); On-site; USD 70,000 - 110,000; Full time

Job summary

The CNC Field Service Engineer is responsible for installing, troubleshooting, repairing, and maintaining CNC machine tools at customer facilities nationwide, reporting to the CNC Field Service Manager. This role requires extensive travel and hands-on expertise.

Responsibilities include installation, leveling, geometry checks, diagnosing mechanical, electrical, hydraulic, and control-system issues, remote support, customer training, and thorough service documentation.

Qualifications

• Bachelor's degree in Mechatronics, Electrical, Mechanical or Industrial Engineering, or related field or equivalent hands-on experience.
• 5+ years in CNC machine tool maintenance and service (electrical and mechanical).
• 5+ years providing remote technical support within the machine tool industry.
• Experience installing and servicing machining centers, including leveling and geometric alignment.
• Strong knowledge of PLC programming and troubleshooting.
• Experience with CNC control systems, including FANUC controls.
• Willingness to travel extensively (100% weekdays) and work independently.

Responsibilities

• Install new CNC machine tool systems at customer sites, including all options and accessories.
• Perform machine leveling, geometry checks, and final adjustments for peak performance.
• Diagnose and troubleshoot mechanical, electrical, hydraulic, pneumatic, and application issues.
• Identify root causes and recommend corrective actions including repair or replacement.
• Provide on-site and remote technical support via phone, email, and other channels.
• Support customers, distributors, and internal teams with technical guidance and problem resolution.
• Provide customer training and assist with project coordination as needed.
• Provide service support at trade shows and company events when required.
• Maintain detailed service documentation and reporting.
• Travel extensively (100%) including overnights and occasional weekend travel.

Skills

Troubleshooting

Customer service

Communication

Remote technical support

Independent work

Education

Bachelor's degree in Mechatronics, Electrical, Mechanical or Industrial Engineering or related field

Tools

FANUC controls

PLC programming

Job description

The CNC Field Service Engineer is responsible for installing, troubleshooting, repairing, and maintaining CNC machine tools at customer facilities nationwide, reporting to the CNC Field Service Manager. This role requires extensive travel and hands-on expertise.

Responsibilities include installation, leveling, geometry checks, diagnosing mechanical, electrical, hydraulic, and control-system issues, remote support, customer training, and thorough service documentation.