CMS Operations & Support Specialist, Foundry Platform

Capital One; McLean (VA); On-site; USD 121,000 - 138,000; Full time

Job summary

Capital One in McLean, VA is seeking a Principal Associate to join the CDX Platform Administration & Governance team as the CMS Operations and Support Specialist. You will be the frontline champion for our Content-as-a-Service platform, owning Tier 1 support and ensuring spotless operational hygiene for Foundry’s product and engineering teams.

In this role you will manage intake and triage, maintain Jira and sprint boards, monitor SLAs, and uphold data quality across Confluence and

Qualifications

• Bachelor’s degree or military experience required.
• 4+ years managing user access controls or permissions.
• 2+ years administering enterprise CMS.

Responsibilities

• Own Foundry Support Slack channel and manage Tier 1 requests.
• Escalate to Tier 2 Jira tickets with proper data.
• Lead daily support triage and update Confluence board.
• Manage access requests and onboarding processes to track SLAs.

Skills

Access management

CMS operations

Jira

Confluence

Education

Bachelor’s Degree or Military experience

Tools

Jira

Confluence

Job description

Capital One in McLean, VA is seeking a Principal Associate to join the CDX Platform Administration & Governance team as the CMS Operations and Support Specialist. You will be the frontline champion for our Content-as-a-Service platform, owning Tier 1 support and ensuring spotless operational hygiene for Foundry’s product and engineering teams.

In this role you will manage intake and triage, maintain Jira and sprint boards, monitor SLAs, and uphold data quality across Confluence and