CMS Operations & Support Lead, Foundry Platform

Capital One Group; Virginia; Híbrido; USD 121.000 - 138.000; Jornada completa

Descripción de la vacante

Capital One is seeking a CMS Operations and Support Specialist within the Consumer & Developer Experience (CDX) organization. You will own Foundry’s CMS Tier 1 support, manage access and onboarding, and guide users through documentation.

The role emphasizes operational hygiene, data quality, and collaboration with product and engineering teams. You will triage requests, maintain dashboards, and contribute to governance and onboarding improvements in a fast-paced environment.

Formación

• Bachelor’s Degree or Military experience.
• At least 4 years of experience managing user access controls or account permissions.
• At least 2 years of experience administering enterprise content management systems.
• 5+ years of platform management or CMS operations experience (preferred).
• 5+ years experience in a marketing role (preferred).
• 5+ years of experience in financial services or other highly regulated industry (preferred).
• 2+ years of experience evaluating or implementing GenAI, automation, or new technology integrations within a marketing ecosystem (preferred).

Responsabilidades

• Own Foundry Tier 1 CMS support and manage 30–50 requests weekly.
• Manage intake and escalate complex issues to Tier 2 Jira tickets with proper context.
• Lead daily support triage and keep the Confluence project board updated.
• Manage user access requests, onboarding, and domain provisioning.
• Draft and distribute internal communications, release notes, and system status updates.
• Maintain and improve self-service documentation and knowledge bases.

Conocimientos

User access management

CMS operations

Content governance

Jira administration

Documentation management

Educación

Bachelor’s Degree or Military experience

Descripción del empleo

Capital One is seeking a CMS Operations and Support Specialist within the Consumer & Developer Experience (CDX) organization. You will own Foundry’s CMS Tier 1 support, manage access and onboarding, and guide users through documentation.

The role emphasizes operational hygiene, data quality, and collaboration with product and engineering teams. You will triage requests, maintain dashboards, and contribute to governance and onboarding improvements in a fast-paced environment.