CMS Operations & Support Specialist, Foundry Platform

African American Talent; McLean (VA); Hybrid; USD 121,000 - 138,000; Full time

Benefits offered by this job

Health benefits

Competitive compensation

Job summary

Capital One is seeking a CMS Operations and Support Specialist to administer and govern our Content-as-a-Service platform within the Foundry ecosystem. You will own Tier 1 support, manage onboarding, access requests, and maintain data hygiene for sprint planning and dashboards.

You will collaborate with Platform Administration & Governance, triage issues, and ensure timely, accurate responses while representing the customer voice in prioritization meetings.

Qualifications

• Bachelor’s degree or military experience required.
• At least 4 years of experience managing user access controls or account permissions.
• At least 2 years of experience administering enterprise content management systems.

Responsibilities

• Provide frontline support for the Foundry CaaS platform and manage Tier 1 requests.
• Coordinate intake, escalation, and ticketing in Jira; maintain data accuracy for engineers.

Skills

User access controls

CMS administration

Education

Bachelor’s Degree or Military experience

Tools

Jira

Job description

Capital One is seeking a CMS Operations and Support Specialist to administer and govern our Content-as-a-Service platform within the Foundry ecosystem. You will own Tier 1 support, manage onboarding, access requests, and maintain data hygiene for sprint planning and dashboards.

You will collaborate with Platform Administration & Governance, triage issues, and ensure timely, accurate responses while representing the customer voice in prioritization meetings.