Security+ Certified 24/7 Help Desk Technician

Zigabyte Corporation; Montgomery (AL); On-site; USD 42,000 - 64,000; Full time

Job summary

Zigabyte Corporation is seeking a Field Help Desk Technician to support the Field Assistance Services team at Gunter AFB, Alabama. The role requires providing 24/7/365 help desk support for multiple Air Force systems and acting as the first contact for reported issues.

You will troubleshoot issues, document in Remedy, and maintain expertise on relevant technologies while delivering cradle-to-grave ticket follow-through in a high-tempo environment.

Qualifications

• Two+ years of external customer service or help desk experience.
• Current Comptia Security+ (Level II IAT) certification.
• Experience troubleshooting network, desktop and/or systems hardware/software.
• Excellent communication and problem-solving skills.
• Willing to work overtime, holidays, and weekends when necessary.
• U.S. Citizen and ability to obtain Secret-level clearance.
• Strong time management and attention to detail.
• Ability to perform well in a high-paced, stressful environment.

Responsibilities

• Provide help desk support for all supported applications via phone/email.
• Troubleshoot/diagnose customer technical issues using all available resources.
• Collect necessary information from customers to effectively elevate unresolved issues.
• Document tickets in Remedy ticket system.
• Cradle-to-Grave follow-through on tickets with attention to detail.
• Maintain current knowledge of relevant technologies.
• Additional responsibilities as assigned by management.

Skills

Customer service

Help desk

Troubleshooting

Communication

Time management

Overtime willingness

High pace work

Problem solving

Education

Associate degree

Equivalent experience

Tools

Remedy

CMOS

LOGMOD

IMDS

Job description

Zigabyte Corporation is seeking a Field Help Desk Technician to support the Field Assistance Services team at Gunter AFB, Alabama. The role requires providing 24/7/365 help desk support for multiple Air Force systems and acting as the first contact for reported issues.

You will troubleshoot issues, document in Remedy, and maintain expertise on relevant technologies while delivering cradle-to-grave ticket follow-through in a high-tempo environment.