24/7 Help Desk Tech – Security+ Required

Zigabyte Corporation; Montgomery, Northern (AL, KY); Hybrid; USD 42,000 - 66,000; Full time

Job summary

Zigabyte Corporation is seeking a Field Assistance Services (FAS) help desk professional located at Gunter AFB, Alabama. The role supports 24/7/365 operations, assisting with reporting technical issues for Air Force systems and maintaining high operational tempo.

Responsibilities include handling calls and emails, diagnosing issues, escalating where needed, and maintaining detailed documentation in Remedy. Must be a US citizen able to obtain a Secret clearance.

Qualifications

• Four+ years delivering customer service or help desk support.
• Requires CompTIA Security+ (IAT Level II) certification.
• Experience in troubleshooting complex network, desktop, and system issues.
• Excellent verbal and written communication; strong problem-solving skills.

Responsibilities

• Provide help desk support for all supported applications via phone/email.
• Troubleshoot and diagnose customer technical issues using all available resources.
• Collect information to effectively escalate unresolved issues.
• Document thoroughly in Remedy Ticket Management System.

Skills

Customer service

Help desk

Communication

Problem solving

Time management

Analytical thinking

Overtime readiness

Teamwork

Education

Associate degree preferred

Job description

Zigabyte Corporation is seeking a Field Assistance Services (FAS) help desk professional located at Gunter AFB, Alabama. The role supports 24/7/365 operations, assisting with reporting technical issues for Air Force systems and maintaining high operational tempo.

Responsibilities include handling calls and emails, diagnosing issues, escalating where needed, and maintaining detailed documentation in Remedy. Must be a US citizen able to obtain a Secret clearance.