CMDB Specialist: ServiceNow ITOM & Data Governance

Socket.dev; Ashburn (VA); On-site; USD 120,000 - 170,000; Full time

Job summary

Softtek Government Solutions is seeking a Configuration Management Database (CMDB) Specialist to support a federal government program onsite in Ashburn, VA. The role focuses on planning, implementing, governing, and continuously improving a CMDB based on ServiceNow CSDM and ITOM, with data governance, integration, and reporting responsibilities.

You will collaborate with Application Owners, IT Operations, Security, and Architecture to model CIs and relationships, improve service visibility, and

Qualifications

• 10+ years of overall information technology experience
• 5+ years enterprise ITSM / CMDB / Configuration Management experience
• Proficiency with ServiceNow Common Service Data Model (CSDM) and ServiceNow ITOM

Responsibilities

• Elicit stakeholder requirements to identify required CIs, attributes, ownership, and inter-CI relationships
• Document functional and non-functional requirements including use cases, user stories, process flows, and acceptance criteria
• Analyze data sources for gaps, inconsistencies, and migration challenges affecting CMDB implementation
• Define and maintain CMDB data models including CI classes, attributes, ownership fields, lifecycle states
• Design and maintain CI relationship models to represent enterprise services and environments
• Establish data standards, normalization, and governance controls for CMDB consistency
• Align CMDB with ITSM processes (Incident, Change, Problem, Asset) to support workflows
• Define data governance policies covering ownership, stewardship, updates, and quality management
• Support integrations with discovery tools, monitoring platforms, and ticketing systems
• Define CMDB data quality rules, metrics, and remediation processes
• Plan and conduct UAT, develop test cases, and assist stakeholders in validation
• Identify reporting needs and deliver CMDB-enabled KPIs and training materials

Job description

Softtek Government Solutions is seeking a Configuration Management Database (CMDB) Specialist to support a federal government program onsite in Ashburn, VA. The role focuses on planning, implementing, governing, and continuously improving a CMDB based on ServiceNow CSDM and ITOM, with data governance, integration, and reporting responsibilities.

You will collaborate with Application Owners, IT Operations, Security, and Architecture to model CIs and relationships, improve service visibility, and