Clubhouse Reservations & Guest Experience Concierge

The Club at Ibis; West Palm Beach (FL); On-site; USD 32,000 - 46,000; Full time

Job summary

The Club at Ibis in West Palm Beach, FL seeks a friendly Concierge to warmly greet members and guests and coordinate social events and Food & Beverage reservations using our front desk systems and club-wide communication tools.

You will collect and confirm details for dining and events, note dietary restrictions, arrange seating, and relay information to the Food & Beverage team and management to ensure smooth service.

Qualifications

• Associate's degree (A. A.) or equivalent from two-year college or technical school; or six months to one year related experience.
• Language Skills: ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations; ability to write reports, business correspondence, and procedure manuals; ability to present information.
• Mathematical Skills: ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume; basic algebra and geometry.
• Computer Skills: MS Office proficiency; ability to work within multiple computer programs; experience with MembersFirst and Jonas preferred.

Responsibilities

• Answers and directs all incoming phone calls at the Concierge desk and interacts professionally with members and guests.
• Use technology to create, modify, and confirm event registrations and dining reservations, place to-go orders, and manage Concierge desk duties.
• Direct members, guests, and vendors to designated areas of the clubhouse.
• Issue guest and houseguest passes following club procedures.
• Accurately collect and confirm social event and Food & Beverage reservations including date/time, dress code, party size, and seating arrangements.

Skills

Customer service

Communication skills

Professionalism

Problem solving

Education

Associate's degree or equivalent

Tools

MS Office

MembersFirst

Jonas

Job description

The Club at Ibis in West Palm Beach, FL seeks a friendly Concierge to warmly greet members and guests and coordinate social events and Food & Beverage reservations using our front desk systems and club-wide communication tools.

You will collect and confirm details for dining and events, note dietary restrictions, arrange seating, and relay information to the Food & Beverage team and management to ensure smooth service.