Club Receptionist & Guest Experience Host

Soho House & Co; New York (NY); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Health Care + 401K

Paid Time Off

Career Development

Soho Impact

Learning & Development

Team Events

Team Meal

Job summary

Soho House & Co in New York seeks a Club Receptionist/Host to welcome guests, handle calls, and create reservations for Club or F&B operations. You will greet members and guests, answer inquiries, and ensure a smooth seating flow from arrival to departure.

With at least 3 years in a similar role, you’ll manage high-volume calls, possess OpenTable experience, and bring strong communication and problem-solving skills to a fast-paced environment. Nights/weekends/holidays may be required.

Qualifications

• Minimum 3+ years’ experience in a similar role.
• Experience answering high-volume phone lines professionally.
• OpenTable experience.
• Salesforce and Opera experience is a plus.
• Problem solving, strong communication and organizational skills.
• Ability to multi-task in a fast-paced environment.
• Flexible schedule including nights, weekends and holidays.

Responsibilities

• Greet guests and manage seating and reservations.
• Answer high-volume calls and relay messages for dining, roof and cinema.
• Provide menus knowledge and answer inquiries.
• Maintain a clean, sanitary reception area and coat check.
• Perform guest list duties on the floor and rooftop when applicable.
• Resolve guest concerns in real time and set action items.
• Assist guests with coats and personal items.
• Build relationships with members and guests and communicate feedback to management.
• Foster a welcoming and professional atmosphere.

Job description

Soho House & Co in New York seeks a Club Receptionist/Host to welcome guests, handle calls, and create reservations for Club or F&B operations. You will greet members and guests, answer inquiries, and ensure a smooth seating flow from arrival to departure.

With at least 3 years in a similar role, you’ll manage high-volume calls, possess OpenTable experience, and bring strong communication and problem-solving skills to a fast-paced environment. Nights/weekends/holidays may be required.