Club Reception - Ludlow House

Soho House & Co; New York (NY); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Health Care + 401K

Paid Time Off

Career Development

Soho Impact

Learning & Development

Team Events

Team Meal

Job summary

Soho House & Co in New York City is seeking a Club Receptionist/Host who greets members and guests, answers calls, and creates reservations for the Club and Food & Beverage operations. You will foster a warm, professional atmosphere and coordinate with staff to ensure seamless service.

Ideal candidates have 3+ years in a similar role, experience with OpenTable, Salesforce, and Opera, and the ability to multitask in a high-volume environment. Nights, weekends, and holidays flexibility is required.

Qualifications

• Minimum of 3+ years in a similar frontline hospitality role.
• Experience answering high-volume calls professionally and promptly.
• Familiarity with OpenTable, Salesforce and Opera is a plus.
• Strong communication and interpersonal skills.

Responsibilities

• Welcome members and guests by name and with warmth.
• Answer high-volume phone lines and handle reservations and inquiries.
• Provide menu, hours, and amenity information accurately.
• Maintain reception area and assist with guest coat checks.
• Support guest list management and communicate feedback to management.
• Contribute to a fun, professional atmosphere.

Skills

Phone etiquette

High-volume phone handling

Communication skills

Multitasking

Tools

OpenTable

Salesforce

Opera

Job description

The Role

At Soho House, a Club Receptionist/Host is one of the first point of contacts for members guests and staff before being seated for their dining experience. As a Host, you are responsible for greeting guests, answering all incoming calls, and creating reservations for the Club or F&B Operation(s)/Restaurant(s). The Host, has acute organizational and people skills which often in infectious and promotes positive experience from the moment anyone arrives up until their departure. Responsibilities also entail excellent service to all guests, members and staff via friendliness, professional, and organizational efficiency.

Main Duties

• Ensure every member is welcomed by name (if local) and guest is welcomed with open arms and in a hospitable manner
• Answer high-volume phone lines and calls for restaurant, roof and cinema reservations, general inquiries, and deliveries, messages for members and from employees; among other inquiries
• Well-versed on standard Q&A regarding menus, hours of operation and amenity availability/pricing
• Maintain a clean, sanitary and safe work environment, reception area, desk and coat check closet
• Perform Guest List duties on the floor level, club and/or Rooftop (if applicable)
• Support, redirect and problem solve in real-time to ensure any guest related concerns are addressed and action items have been set
• Assist guests by checking/ retrieving their coats and/or items they left with the bell person
• Build relationships with members and guests and communicate and red flags and positive feedback to management to assess
• Influence a fun and positive atmosphere by being approachable and professional

Required Skills/Qualifications

• Minimum of 3+ years’ experience in a similar role.
• Must have experience answering high-volume phone lines and answering inquiries professionally, timely and to the best of your abilities.
• OpenTable experience
• Salesforce and Opera experience is a plus
• Problem solving skills and bring conflict resolution to any anticipated or current matter
• Detail oriented, articulate and ability to multi-task in a high-volume and demanding work environment
• Strong communication skills and ability to understand and follow written and verbal instructions
• Flexible schedule and ability to work nights, weekends and holiday’s (as needed)

Physical Requirements

• Must be able to seize, grasp, turn and hold objects with hands.
• Must be able to work on your feet for at least 8 hours.
• Fast paced movements are required to go from one part of the club to others.
• Must be able to move, pull, carry or lift at least 40 pounds.
• Occasionally kneel, bend, crouch and climb as required.
• Work indoors and outdoors

Why work with us

• Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match
• Paid Time Off: Full- Time Employees have sick day's + vacation days
• Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically
• Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability
• Learning & Development: An extensive range of internally and externally run courses are available for all employees.
• Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all.
• Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
• Team Meal: Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge.

In accordance with New York law, the salary range for this role if filled within New York is listed below. The range for the position in other geographies may vary based on market differences. The actual compensation will be determined based on experience and other factors permitted by law.

Pay Range

$23—$23 USD