Club Reception & Guest Experience Specialist

The Bay Club Company; Seattle (WA); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Club Membership

Competitive Compensation

Paid Time Off

Health Insurance

Employee Discounts

Continuing Education

Career Growth Opportunities

Community Involvement

Job summary

The Bay Club Company in Seattle is seeking a friendly and professional Reception Associate to greet members and guests, manage check-in, and support smooth front-desk operations. You will book reservations, answer inquiries, and uphold a high standard of guest experience across facilities.

Ideal candidates bring hospitality experience, strong communication, and a guest-first attitude. This on-site role offers full-time hours and comprehensive benefits.

Qualifications

• Policies and Regulations — Knowledge of company polices.
• Written and oral communication skills with clear writing and speaking.
• Proficient computer skills including spa software and Outlook.

Responsibilities

• Greet members and guests upon arrival to the Club
• Check members in by swiping their membership card
• Ensure all guests complete a Guest Registration Waiver and pay any applicable Guest Fees
• Book appointments, program and class reservations for members
• Provide information regarding Club programming and facilities
• Deliver exceptional service experience to members, guests, and Associates with a goal of retaining guests for repeat business

Skills

Policies and Regulations

Written Comprehension

Oral Communication

Computer Skills (Outlook)

Tools

Spa software

Microsoft Outlook

Job description

The Bay Club Company in Seattle is seeking a friendly and professional Reception Associate to greet members and guests, manage check-in, and support smooth front-desk operations. You will book reservations, answer inquiries, and uphold a high standard of guest experience across facilities.

Ideal candidates bring hospitality experience, strong communication, and a guest-first attitude. This on-site role offers full-time hours and comprehensive benefits.