Club Operations & Member Experience Manager

Planet Fitness; Littleton (CO); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Employee discounts

Flexible schedule

Free uniforms

Paid time off

Bonus based on performance

Dollars for Scholars Program

Employee Appreciation Program

Job summary

Planet Fitness in Littleton, CO is seeking a Club Manager to oversee gym operations and deliver a positive member experience while ensuring financial success.

You will recruit, train, schedule and supervise staff; manage front desk activities, member inquiries and promotions; maintain inventory and opening/closing routines; and uphold company policies to support a professional, welcoming club environment.

Qualifications

• Honesty and good work ethic.
• At least 1 year of equivalent managerial experience.
• Strong customer service skills.
• Strong communication, organizational and leadership skills.
• Basic computer proficiency.

Responsibilities

• Recruit, hire, train, schedule and supervise team members.
• Member service oversight making sure all team members are providing a great customer service experience at all times.
• High involvement in all front desk related tasks: greeting and welcoming members, gym tours, member service issues/questions, etc.
• Provide support for team members and club members.
• Create and maintain a positive image for the club.
• Coaching and counseling performance to help achieve company standards.
• Ensure prompt opening/closing of gym.
• Ensure staff are aware and trained on all current marketing promotions.
• Finish manager portion of onboarding, in Paycom, for all new hires.
• Ensure the club is open and staffed during all hours of business.
• Ensuring self and team members are implementing and adhering to all company policies and procedures.
• Responsible for ordering supplies and tracking inventory.

Skills

Leadership

Customer service

Communication

Job description

Planet Fitness in Littleton, CO is seeking a Club Manager to oversee gym operations and deliver a positive member experience while ensuring financial success.

You will recruit, train, schedule and supervise staff; manage front desk activities, member inquiries and promotions; maintain inventory and opening/closing routines; and uphold company policies to support a professional, welcoming club environment.