Club Operations & Member Experience Leader

Planet Fitness - Baseline Fitness; Des Moines (IA); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Dollars for Scholars Program

Free Membership for self and family

Job summary

Planet Fitness - Baseline Fitness in Des Moines is seeking a hands-on Gym Manager to oversee daily operations, ensure a positive member experience, and drive a financially successful club.

You will recruit, hire, train, schedule and supervise staff, provide coaching, manage front desk activities, and enforce company policies. This role requires strong leadership, customer service focus and reliable communication. The position also offers health benefits and an included gym membership.

Qualifications

• Honesty and good work ethic.
• At least 1 year of equivalent managerial experience.
• Strong customer service skills.
• Strong communication, organizational and leadership skills.

Responsibilities

• Recruit, hire, train, schedule and supervise team members.
• Member service oversight to ensure excellent customer service.
• Provide coaching and counseling to achieve company standards.
• Ensure gym opens/closes on time and staff coverage.

Skills

Leadership

Customer service

Communication

Organizational skills

Basic computer skills

Job description

Planet Fitness - Baseline Fitness in Des Moines is seeking a hands-on Gym Manager to oversee daily operations, ensure a positive member experience, and drive a financially successful club.

You will recruit, hire, train, schedule and supervise staff, provide coaching, manage front desk activities, and enforce company policies. This role requires strong leadership, customer service focus and reliable communication. The position also offers health benefits and an included gym membership.