Club Operations & Member Experience Lead

EPIC Fitness Group dba Planet Fitness; Saginaw (MI); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Growth opportunities

Training program

Set schedule

Referral bonus

Insurance benefits

401(k) with match

Profit sharing

Free Black Card Membership

Paid time off

Night shift premium

Job summary

Planet Fitness in Saginaw, MI is seeking an Assistant Manager to deliver a superior member experience, lead a team of associates, and drive operational excellence across the club.

In partnership with the General Manager, you will manage daily operations, recruit and train staff, greet members, handle inquiries, and ensure the club stays welcoming and well run. If you are hands-on, customer-focused, and committed to helping people live healthier lives, join our dynamic Planet Fitness team.

Qualifications

• Customer service excellence is essential for member satisfaction.
• Lead a team to achieve club productivity and guest service goals.
• Assist with recruiting, hiring and training to maintain full staffing.
• Ensure welcoming, responsive member experience at all times.

Responsibilities

• In partnership with the General Manager, oversee the entire operation and club performance.
• Act as acting GM in their absence, driving financial and service outcomes.
• Assist with recruitment, hiring and training to keep the club fully staffed.
• Ensure consistently excellent member service and a welcoming environment.

Skills

Customer service

Team leadership

Operations management

Recruitment & training

Job description

Planet Fitness in Saginaw, MI is seeking an Assistant Manager to deliver a superior member experience, lead a team of associates, and drive operational excellence across the club.

In partnership with the General Manager, you will manage daily operations, recruit and train staff, greet members, handle inquiries, and ensure the club stays welcoming and well run. If you are hands-on, customer-focused, and committed to helping people live healthier lives, join our dynamic Planet Fitness team.