Member Experience & Operations Manager

Planet Fitness; Jackson (MI); On-site; USD 19,000 - 27,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) match

Profit sharing

Free Black Card Membership

Paid time off

Shift premium $1

Training program

Set schedule

Referral bonus

Growth opportunities

Job summary

Planet Fitness in Jackson, MI is seeking an Assistant Manager to lead a team and deliver a superior member experience. You will partner with the General Manager to manage daily operations, ensure exceptional customer service, and drive club performance while maintaining a welcoming, Judgement Free environment.

The role requires at least one year of management experience in fitness, retail, or hospitality, and a commitment to upholding Planet Fitness standards.

Qualifications

• At least one year of management experience required.
• Fitness, retail or hospitality experience strongly preferred.
• Must be 18 years of age or older.

Responsibilities

• In partnership with the General Manager, the Assistant Manager is responsible for the entire operation and management of the Club, ensuring positive member experience, teamwork and operational excellence.
• The Assistant Manager manages all aspects of the Club’s operation in the absence of the Club General Manager and motivates the team to achieve club productivity and customer service goals.
• Assist with recruitment, hiring and training to ensure the club is fully staffed at all times.
• Ensure excellence in Company Customer Service/Member Service by creating a welcoming environment and responding to member inquiries.

Skills

Management experience

Customer service

Education

Associate degree in Exercise Science, Business, Kinesiology, or similar

Job description

Planet Fitness in Jackson, MI is seeking an Assistant Manager to lead a team and deliver a superior member experience. You will partner with the General Manager to manage daily operations, ensure exceptional customer service, and drive club performance while maintaining a welcoming, Judgement Free environment.

The role requires at least one year of management experience in fitness, retail, or hospitality, and a commitment to upholding Planet Fitness standards.