Club Operations Lead — Member Experience & Growth

EPIC Fitness Group dba Planet Fitness; Grandville (MI); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Growth opportunities

Training program

Set schedule

Referral bonus

Medical benefits

Dental benefits

Vision benefits

401(k) match

Profit sharing

Free Black Card

Paid time off

Night shift premium

Clean work environment

Job summary

Planet Fitness is seeking an Assistant Manager to deliver exceptional member service and lead a team to operational excellence in our Grandville club. You will work closely with the General Manager to maintain a smooth operation and a welcoming environment for all members and guests.

This role requires collaborating with the GM, supporting shift leadership, and assisting with recruitment and training to keep staffing strong.

Qualifications

• Customer service excellence and member satisfaction.
• Strong leadership and team coordination.
• Experience supporting recruitment and training.
• Able to mentor and develop staff to meet goals.

Responsibilities

• Partner with General Manager to oversee Club operations and member experience.
• Cover leadership in GM's absence, motivate team to meet productivity and service goals.
• Assist with recruitment, hiring, and onboarding to maintain fully staffed shifts.
• Ensure welcoming environment by greeting members and responding promptly to inquiries.

Skills

Customer service

Team leadership

Staff recruitment

Training staff

Job description

Planet Fitness is seeking an Assistant Manager to deliver exceptional member service and lead a team to operational excellence in our Grandville club. You will work closely with the General Manager to maintain a smooth operation and a welcoming environment for all members and guests.

This role requires collaborating with the GM, supporting shift leadership, and assisting with recruitment and training to keep staffing strong.