Club Operations & Member Experience Lead

Socket.dev; Lake Charles (LA); On-site; USD 17,000 - 22,000; Full time

Job summary

Planet Fitness United FP in Lake Charles, LA is seeking an Assistant Manager to help oversee club operations and deliver an exceptional member experience. You will lead a team of staff, uphold our core values, and drive daily performance in a fast-paced fitness environment.

The role emphasizes leadership, customer service excellence, and ensuring a clean, welcoming club that motivates members to achieve healthier lifestyles.

Qualifications

• Excellent customer service skills with a focus on member care.
• Experience leading teams in retail or fitness environments.
• Self-starter with enthusiasm for creating the best member experience.
• Well organized, reliable and detail oriented; can work without direct supervision.

Responsibilities

• Assist in club operations oversight and ensure a high-energy Judgement Free Zone.
• Support hiring and onboarding of member service representatives and trainers.
• Drive club metrics and contribute to financial stability of the club.
• Uphold standards for cleanliness, friendliness, and professional appearance.
• Support training and performance development for frontline staff.

Skills

Customer service

Leadership

Team motivation

Organizational skills

Education

High School Diploma/GED

Job description

Planet Fitness United FP in Lake Charles, LA is seeking an Assistant Manager to help oversee club operations and deliver an exceptional member experience. You will lead a team of staff, uphold our core values, and drive daily performance in a fast-paced fitness environment.

The role emphasizes leadership, customer service excellence, and ensuring a clean, welcoming club that motivates members to achieve healthier lifestyles.