Club Operations & Member Experience Lead

Planet Fitness-United Fitness Partners; New Orleans (LA); On-site; USD 35,000 - 52,000; Full time

Job summary

Planet Fitness-United Fitness Partners in New Orleans is seeking an Assistant Manager to grow into a higher leadership role. You will assist with overseeing club operations, ensure an exceptional member experience, and help maintain financial stability of the club.

You’ll lead by example, recruit and train front-line staff, monitor daily metrics, and uphold our core values in a welcoming, judgement-free environment.

Qualifications

• Must be a minimum of 18 years of age.
• High School Diploma/GED equivalent.
• Excellent Customer Service skills with a high degree of member care.
• Previous experience leading teams in the retail or fitness environment.
• Self-starter, motivated and enthusiastic about creating the best experience for members.

Responsibilities

• Assist in interviewing and recruitment by completing initial phone interviews of member service reps and trainers.
• Able to drive club metrics in alignment with business performance.
• Lead by example and inspire teammates to deliver +1% service to build Raving Fans and operational excellence.
• Monitor inventory and review daily/weekly/monthly sales numbers with club manager to identify opportunities and modify execution to improve performance.
• Uphold company standards to deliver the mission and values; maintain a clean, friendly, and well-maintained club.
• Ensure teammates consistently execute basics in punctuality, dress code compliance, friendliness, and cleanliness.
• Assist in overseeing club audits to ensure areas of the club are clean, neat, organized, and in 'like new' condition.
• Front End employees to promote career growth through training, development, and performance assessment.
• Perform other duties as assigned by the Club Manager.

Skills

Customer Service

Team Leadership

Interviewing

Recruitment

Metrics

Education

High School Diploma / GED

Job description

Planet Fitness-United Fitness Partners in New Orleans is seeking an Assistant Manager to grow into a higher leadership role. You will assist with overseeing club operations, ensure an exceptional member experience, and help maintain financial stability of the club.

You’ll lead by example, recruit and train front-line staff, monitor daily metrics, and uphold our core values in a welcoming, judgement-free environment.