Assistant Club Manager - Lead Member Experience

Planet Fitness-United Fitness Partners; Lake Charles (LA); On-site; USD 42,000 - 54,000; Full time

Job summary

Planet Fitness-United Fitness Partners in Lake Charles, LA is seeking an Assistant Club Manager to help oversee operations and lead a high-energy, member-focused team. You will drive service excellence, manage staff, and support club goals in a dynamic fitness environment.

This role requires a customer-focused leader who can recruit, train, and motivate team members while upholding Planet Fitness values and standards.

Qualifications

• Excellent Customer Service skills with a high degree of member care.
• Previous experience leading teams in the retail or fitness environment.
• Self-starter, motivated and enthusiastic about creating the best experience for members.
• Well organized, reliable, detail oriented, and able to work without direct supervision in a team environment.

Responsibilities

• Assist in the interviewing and recruitment process by completing initial phone interviews of member service representatives and fitness trainers.
• Able to drive club metrics in alignment with business performance.
• Lead by example and inspire teammates to deliver +1% service to build Raving Fans and operational excellence.
• Monitor inventory and review daily/weekly/monthly sales numbers with club manager to identify opportunities and modifies execution as needed to improve performance.
• Uphold company standards to deliver the mission and values; manage a clean, friendly, and wellmaintained club.
• Ensure teammates consistently execute the basics in punctuality, dress code compliance, friendliness, and cleanliness.
• Assist in overseeing club audits to ensure that all areas of the club are clean, neat, organized, and in "like new" condition.
• Front End employees to promote career growth through training, development, and performance assessment.
• Perform other duties as assigned by the Club Manager.

Skills

Customer service

Team leadership

Self-motivated

Organization

Education

High School Diploma/GED

Job description

Planet Fitness-United Fitness Partners in Lake Charles, LA is seeking an Assistant Club Manager to help oversee operations and lead a high-energy, member-focused team. You will drive service excellence, manage staff, and support club goals in a dynamic fitness environment.

This role requires a customer-focused leader who can recruit, train, and motivate team members while upholding Planet Fitness values and standards.