Club Operations Leader & Team Development Coach

Excel Fitness; Cedar Park, Northern (TX, KY); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Excel Fitness in Cedar Park, Texas is seeking a hands-on Team Lead to assist the General Manager in shaping member experience in our fitness club. Responsibilities include hiring, onboarding, and developing staff, maintaining certifications, coaching performance, and ensuring a positive, high-energy culture.

You will monitor KPIs, supervise up to 20 Team Players, and help manage scheduling, payroll items, inventory, and club operations.

Qualifications

• Must be at least 18 years of age.
• HS diploma or equivalent required.
• CPR/AED certification required. Uncertified Team Players will be given the opportunity to complete CPR/AED training within the first 30 days of employment.
• Proven ability to lead, encourage, develop, and supervise the work of others.
• Familiar with Excel mission, values, vision, and culture, as well as the Planet Fitness brand and operational requirements
• Demonstrated the ability, confidence, and leadership to manage a team.
• Effective communication skills with internal and external customers.
• Must be team oriented, motivated, and well organized.
• Ability to think critically and evaluate solutions to problems proactively.
• Must have the ability to handle difficult situations and deal with sensitive and highly confidential information.
• Basic understanding in Microsoft Excel and Word; DataTrak; Workday; Service Channel; and other related applications.

Responsibilities

• Assist GM in planning and implementing strategies to attract and keep members based on Core Values and culture.
• Handle the hiring process from selecting candidates and interviewing to onboarding.
• Train and develop new team members.
• Ensure certifications and trainings are up to date.
• Counsel and discipline team member performance; supervise and coach staff.
• Monitor KPI goals and metrics for the club.
• Maintain clean facilities and world-class member service; conduct daily inspections.
• Enter work orders into the CMMS for maintenance and serviceability.
• Audit daily paperwork and ensure policy adherence; report major issues to GM and HR.
• Manage club inventory and coordinate orders with GM/HQ.
• Assist with club marketing and promotional activities.
• Create/verify payroll items and commissions when needed.
• Oversee team behavior and address infractions; plan corrective actions with GM.

Skills

Leadership

Staff development

Communication

Problem solving

Attention to detail

Team oriented

Education

High School diploma or equivalent

CPR/AED certification

Tools

Excel

Word

DataTrak

Workday

Service Channel

Job description

Excel Fitness in Cedar Park, Texas is seeking a hands-on Team Lead to assist the General Manager in shaping member experience in our fitness club. Responsibilities include hiring, onboarding, and developing staff, maintaining certifications, coaching performance, and ensuring a positive, high-energy culture.

You will monitor KPIs, supervise up to 20 Team Players, and help manage scheduling, payroll items, inventory, and club operations.