Club Operations Leader & Membership Sales Coach

Vasa Fitness; Tucson (AZ); On-site; USD 56,000 - 60,000; Full time

Benefits offered by this job

Two gym memberships

401k options

Health, Dental, Vision Benefits

Job summary

VASA Fitness in Tucson, AZ is seeking an Assistant General Manager to lead the Member Experience team and drive club performance. You will coach the MES team, train on membership sales, and ensure a welcoming, high‑energy environment.

This salaried role requires hands‑on leadership, schedule coordination, and a focus on growth, guest experience, and operational excellence across all club departments. You will work with the GM to forecast staffing, manage budgets, and uphold the UPLIFT culture.

Qualifications

• High School Diploma or GED required; Bachelor's degree preferred
• 3+ years customer service in a retail, restaurant or in-person based service industry
• 3+ years leading operational teams
• Strong verbal and written communication skills
• Build relationships by establishing trust quickly and positively influencing others
• Personal interest in health, wellness, fitness, and nutrition
• Must obtain a current CPR certification
• Pass a background check

Responsibilities

• Directly support the GM in managing the pace, financial performance, and consistency in the club.
• Help drive operational goals, objectives, and priorities for Lead roles and responsible for attainment of Club financial results (e.g. member growth, revenue, club operating profit, fitness revenue, labor, employee turnover and member retention).
• Serve as the club's lead membership sales trainer, driving personal sales production and coaching Member Experience Specialists on proven sales techniques, conversion strategies, and delivering a compelling guest-to-member journey.
• Works a staggered schedule in partnership with the General Manager to ensure GM or AGM club coverage all 7 days a week.
• Directly manage and support the Member Experience Lead and Member Experience Specialists to ensure a great guest and member experience.
• Assist in the hiring and development of the club's team with particular emphasis on lead positions (MEL, PTL, GFSTL, CCTL).
• Ensure all Team Members create and maintain our UPLIFT culture in the club.
• Implements the welcoming, non-intimidating VASA experience through our guest-to-member journey and creates an exceptional brand experience for guests and members.
• Responsible for recruiting, hiring, and training all frontline team members.
• Lead by example and ensure our UPLIFTing culture and values are the foundation for every communication and interaction.
• Promote REVIVE sales, our in-club snack, drink, gear, and apparel shop.
• Maintain the club so equipment is functioning, facilities are clean, and staff are friendly and helpful

Skills

Customer service leadership

People management

Strong communication

CPR certification

Education

High School Diploma or GED; Bachelor's degree preferred

Job description

VASA Fitness in Tucson, AZ is seeking an Assistant General Manager to lead the Member Experience team and drive club performance. You will coach the MES team, train on membership sales, and ensure a welcoming, high‑energy environment.

This salaried role requires hands‑on leadership, schedule coordination, and a focus on growth, guest experience, and operational excellence across all club departments. You will work with the GM to forecast staffing, manage budgets, and uphold the UPLIFT culture.