Club Operations Lead | Elevate Member Experience & Growth

BFit Gyms; California; Híbrido; USD 65 000 - 85 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Paid time off

Medical and dental coverage

401k with match

Free gym membership

Discounts on products and personal培训

Resumo da oferta

24 Hour Fitness in Mission Hills, CA, seeks an Operations Lead to partner with the General Manager and teams to deliver outstanding member experiences and drive daily operations, upkeep, and service excellence.

You will oversee attendants and the Sales & Service team, ensuring clean, safe, and welcoming club environments while driving membership and retail growth with a strong results orientation.

Qualificações

• 2 years of customer service experience.
• Experience supervising and directing work of Team Members.
• Availability and willingness to work a flexible schedule, including early mornings, evenings and weekends.
• Strong interpersonal and communication skills.
• Certifications in FirstAid/CPR or personal training.

Responsabilidades

• Drive club performance by executing daily operational standards that support exceeding retail budget, improving IMU, and growing membership, as measured through PBI and Pulse reporting.
• Serve as Manager on Duty during assigned shifts, leading day to day operations to ensure a clean, safe, welcoming, and efficient club environment that positively impacts member experience.
• Lead and direct Club Attendants and Sales & Service Team Members alongside the General Manager to deliver consistent service behaviors and operational execution that support retail performance and issue resolution goals.
• Own member issue resolution by proactively addressing concerns and inquiries.
• Assist in member retention through training and development of the Sales and Service team and Club Attendants in partnership with Sales and Service Manager and General Manager on Clean, Friendly and Well-Maintained.
• Improve club cleanliness and member sentiment by validating daily, weekly, and monthly cleaning routines, monitoring member feedback, and partnering with Facilities to ensure timely maintenance and equipment repairs.

Conhecimentos

SMG 360

Power BI

Net Promoter Score

Customer service

Team supervision

Flexible schedule

Interpersonal skills

First Aid/CPR certification

Descrição da oferta de emprego

24 Hour Fitness in Mission Hills, CA, seeks an Operations Lead to partner with the General Manager and teams to deliver outstanding member experiences and drive daily operations, upkeep, and service excellence.

You will oversee attendants and the Sales & Service team, ensuring clean, safe, and welcoming club environments while driving membership and retail growth with a strong results orientation.