CLUB Membership Manager: Lead, Coach & Customer Experience

Bass Pro Shops; Huntsville (AL); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health insurance

401k Retirement Savings

Paid holidays

Employee discounts

Job summary

A leading retail company in Huntsville, Alabama, is seeking a Retail Manager for their CLUB Membership program. The role involves overseeing the CLUB credit program, ensuring excellence in customer service, and leading a team focused on building relationships and driving compliance. Candidates should possess 2 to 4 years of management experience and have a passion for coaching and team development. This full-time position offers comprehensive benefits including health insurance, 401k, and employee discounts.

Qualifications

• Minimum 2 to 4+ years Sales, Management, or Leadership Experience.
• Ability to calculate figures and amounts such as discounts, commissions, and percentages.
• Demonstrated strong interpersonal skills.

Responsibilities

• Exemplifies outstanding CLUB Customer Service Experience standards.
• Develops and implements strategies to improve CLUB customer experience.
• Motivates and inspires outfitters by giving them the tools and training.

Skills

Leadership

Customer Service

Interpersonal Skills

Analytical Skills

Training and Coaching

Education

High School Diploma or Equivalent

Tools

PC-based word processing

Spreadsheets

Inventory management systems

Job description

A leading retail company in Huntsville, Alabama, is seeking a Retail Manager for their CLUB Membership program. The role involves overseeing the CLUB credit program, ensuring excellence in customer service, and leading a team focused on building relationships and driving compliance. Candidates should possess 2 to 4 years of management experience and have a passion for coaching and team development. This full-time position offers comprehensive benefits including health insurance, 401k, and employee discounts.