Club Manager: Lead a High-Energy, Member-First Team

Planet Fitness; Birmingham (AL); On-site; USD 55,000 - 75,000; Full time

Job summary

Planet Fitness is seeking a Club Manager to oversee daily club operations and guarantee an exceptional member experience in a high-energy Judgement Free Zone. The role focuses on developing a winning team, driving membership growth, and maintaining strong service standards.

You will lead by example, manage scheduling, and ensure training and compliance with safety and corporate policies, while delivering results that align with company values and community initiatives.

Qualifications

• Excellent customer service skills with a high degree of member care.
• Previous experience leading teams in retail or fitness environments.
• Self-starter with motivation and enthusiasm for creating the best member experience.

Responsibilities

• Oversee club operations to guarantee an exceptional member experience.
• Lead and develop teammates to maintain a high-energy Judgement Free Zone.
• Drive EFT and membership growth by maximizing KPI targets and monthly regional inspections.
• Create schedules to meet targeted labor hours with balanced management support.
• Ensure opening/closing procedures and maintain cleanliness standards.
• Provide timely responses to member service inquiries in Listen 360.

Skills

Customer service

Team leadership

Retail experience

Education

High School Diploma/GED

Tools

Listen 360

Job description

Planet Fitness is seeking a Club Manager to oversee daily club operations and guarantee an exceptional member experience in a high-energy Judgement Free Zone. The role focuses on developing a winning team, driving membership growth, and maintaining strong service standards.

You will lead by example, manage scheduling, and ensure training and compliance with safety and corporate policies, while delivering results that align with company values and community initiatives.