Club Manager: Drive Operations & Member Experience

BJ's Wholesale Club, Inc.; Tyler (TX); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Weekly pay

Free BJ’s memberships

Paid time off

Health benefits

401(k) match

Employee stock purchase plan

Job summary

BJ’s Wholesale Club is seeking a Club Manager to lead operations and profitability of a club, delivering on strategic priorities, ensuring a great member experience, and developing team members. The onboarding program (8–12 weeks) partners new managers with seasoned leaders to learn best practices, connect concepts to real-life scenarios, and build internal connections.

The role requires strong leadership, P&L understanding, and a focus on growth, with rigorous onboarding, coaching, and

Qualifications

• 4+ years of experience as a retail store, supermarket, or warehouse operations manager required.
• A strong drive for results and solid work ethic is required.
• Must be honest, straight-forward and committed to providing high levels of service to members.
• Excellent communication skills required.
• Must be able to lead and motivate a large team.
• Solid understanding of profit & loss statements, shrink control, staff development, merchandising, customer service, problem solving and conflict resolution required.
• High school diploma and/or college degree preferred.
• Demonstrated leadership capabilities, including managing/supervising cross-functional teams, training team members, and driving and communicating results.
• Open shift availability required.
• At least 18 years of age.

Responsibilities

• Effectively leads the team by managing with vision and purpose, clearly communicating and giving direction, and validating results.
• Creates a club culture where team members feel challenged, know how to be successful, are encouraged to do their best, and are recognized for their accomplishments.
• Manages talent and builds a strong bench by encouraging team member growth and development, holding team members accountable, having difficult conversations, and providing honest and actionable feedback.
• Learns quickly and adapts to change.
• Effectively communicates to team members to enable them to do their jobs effectively by sharing necessary information, explaining the “why’s”, and keeping messaging simple.
• Exhibits strong decision-making capabilities that align with the Company’s strategic priorities and support the achievement of club operational goals and objectives.
• Maintains awareness of local competition and current trends in the retail marketplace.
• Controls operating costs and establishes operational efficiencies.
• Implement new concepts to maximize profitability.
• Embraces the Company’s core values / purpose and ensures team members do the same.
• Creates a great shopping experience for members that is dedicated to exceeding member expectations.
• Meets planned profit objectives through effective techniques, technological improvements and productivity enhancements.
• Monitors expenses and adjusts expenditures as necessary to achieve profit objectives.
• Attains planned sales volume through effective supervision of warehouse management and communication with the Home Office.
• Maintains a roadmap for achieving targets in key performance areas designated by Home Office, such as productivity (sales/hours, audit, shrink, turnover).

Skills

Leadership

Communication

Customer Service

Problem Solving

Conflict Resolution

Team Motivation

Financial Acumen

Merchandising

Education

High School Diploma

College Degree Preferred

Job description

BJ’s Wholesale Club is seeking a Club Manager to lead operations and profitability of a club, delivering on strategic priorities, ensuring a great member experience, and developing team members. The onboarding program (8–12 weeks) partners new managers with seasoned leaders to learn best practices, connect concepts to real-life scenarios, and build internal connections.

The role requires strong leadership, P&L understanding, and a focus on growth, with rigorous onboarding, coaching, and