Club Manager

Paycom - ATS; White Bear Lake (MN); On-site; USD 44,000 - 54,000; Full time

Job summary

Paycom - ATS in White Bear Lake, MN 55110 is seeking a full-time Gym Operations Manager to oversee daily gym operations and ensure a positive member experience. This on-site role focuses on leadership, payroll handling, and delivering excellent service to members.

You will recruit, hire, train, and supervise staff, manage front desk activities, and coordinate marketing efforts while maintaining cleanliness and professional appearance of the facility.

Qualifications

• High school diploma.
• Prior supervisory experience.
• Strong customer service skills.
• Strong communication, organizational and leadership skills.
• Basic computer proficiency.

Responsibilities

• Recruit, hire, train, schedule and supervise staff.
• Member service oversight ensuring a great customer experience.
• Front desk tasks and member tours.
• Address member service issues and questions.
• Ensure opening/closing of the gym.
• Oversee cleanliness and gym appearance and daily cleaning.
• Process weekly employee payroll.
• Support marketing efforts and staff awareness of campaigns.
• Authorize expenditures and daily bank deposits.
• Prepare new hire forms and coordinate with regional manager.
• Provide backup support for staff absences.

Skills

Customer service skills

Communication

Leadership

Staff supervision

Basic computer skills

Education

High school diploma

Job description

Job Details: Job Location: White Bear Lake WBL - White Bear Lake, MN 55110, Position Type: Full Time, Salary Range: $49,000.00 - $49,000.00 Salary/year, Job Category: Management, Job Summary

Responsible for oversight of gym operations to ensure positive member experience and a financially successful club.

Essential Duties and Responsibilities

• Recruit, hire, train, schedule and supervise staff.
• Member service oversight making sure all staff is providing a great customer experience at all times.
• Very involved in all front desk related tasks
• Great/meet potential members and provide gym tour
• Facilitate member service issues and questions.
• Ensure prompt opening/closing of gym.
• Oversee cleanliness and appearance of gym including taking responsibility for largest section of cleaning daily
• Process weekly employee payroll
• Manage marketing efforts. Making sure staff is aware and trained on all the sent out marketing
• Authorizes expenditures and makes bank deposits daily
• Prepare all new hire forms and send to appropriate regional manager
• Backup support for any employee who is out due to illness, etc.

Essential Behavior Requirements

• Customer Service: communicates and interacts with customers (includes coworkers and the public) in a way that exceeds the customers wants and needs.
• Listening: actively listens to customers (includes coworkers and the public) empathizes (sees the situation from the customers perspective) and works together to solve the problem.
• Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
• Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.

Qualifications: Minimum Qualifications

• High school diploma
• Prior supervisory experience
• Strong customer service skills
• Strong communication, organizational and leadership skills
• Basic computer proficiency

Physical Demands

• Standing and walking at least 75% of the shift
• Talking in person or on the phone at least 75% of the shift
• Must be able to lift up to 50 lbs less than 30% of the time