Club Manager

Paycom - ATS; Hudson (WI); On-site; USD 43,000 - 52,000; Full time

Job summary

Paycom - ATS in Hudson, Wisconsin seeks a full-time Gym Manager to oversee daily gym operations and ensure a positive member experience while maintaining financial success. You will lead staff, coordinate front desk activities, manage payroll, and drive marketing efforts to attract new members.

The role ensures opening/closing, facility cleanliness, and exemplary service. The ideal candidate has prior supervisory experience, strong customer service, and proven leadership, communication, and

Qualifications

• High school diploma required.
• Prior supervisory experience preferred.
• Strong customer service skills essential.
• Excellent communication, leadership and organizational abilities.
• Basic computer proficiency required.

Responsibilities

• Recruit, hire, train, schedule and supervise staff.
• Member service oversight ensuring great customer experience.
• Involved in all front desk related tasks.
• Great/meet potential members and provide gym tours.
• Facilitate member service issues and questions.
• Ensure prompt opening/closing of gym.
• Oversee cleanliness and appearance of gym, daily cleaning.
• Process weekly employee payroll.
• Manage marketing efforts and staff awareness of campaigns.
• Authorize expenditures and make daily bank deposits.
• Prepare new hire forms and send to regional manager.
• Backup support for any employee absence.

Skills

Supervisory experience

Customer service

Communication

Leadership

Organization

Computer literacy

Education

High school diploma

Job description

Job Details: Job Location: Hudson HUD - Hudson, WI 54016, Position Type: Full Time, Salary Range: $47,500.00 - $47,500.00 Salary/year, Job Category: Management, Job Summary

Responsible for oversight of gym operations to ensure positive member experience and a financially successful club.

Essential Duties and Responsibilities

• Recruit, hire, train, schedule and supervise staff.


• Member service oversight making sure all staff is providing a great customer experience at all times.


• Very involved in all front desk related tasks


• Great/meet potential members and provide gym tour


• Facilitate member service issues and questions.


• Ensure prompt opening/closing of gym.


• Oversee cleanliness and appearance of gym including taking responsibility for largest section of cleaning daily


• Process weekly employee payroll


• Manage marketing efforts. Making sure staff is aware and trained on all the sent out marketing


• Authorizes expenditures and makes bank deposits daily


• Prepare all new hire forms and send to appropriate regional manager


• Backup support for any employee who is out due to illness, etc.

Essential Behavior Requirements

• Customer Service: communicates and interacts with customers (includes coworkers and the public) in a way that exceeds the customers wants and needs.


• Listening: actively listens to customers (includes coworkers and the public) empathizes (sees the situation from the customers perspective) and works together to solve the problem.


• Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.


• Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.

Qualifications: Minimum Qualifications

• High school diploma


• Prior supervisory experience


• Strong customer service skills


• Strong communication, organizational and leadership skills


• Basic computer proficiency

Physical Demands

• Standing and walking at least 75% of the shift


• Talking in person or on the phone at least 75% of the shift


• Must be able to lift up to 50 lbs less than 30% of the time