Club Manager

Planet Fitness; Crystal (MN); On-site; USD 45,000 - 50,000; Full time

Job summary

Paycom - ATS in Crystal, MN seeks a Gym Operations Manager to oversee daily gym operations, staff supervision, and member experience. The role includes hiring, training, scheduling, payroll, and coordination of marketing efforts to ensure a positive, financially successful club. The candidate will ensure opening/closing, cleaning standards, and frontline service quality.

Qualifications

• High school diploma is required.
• Prior supervisory experience preferred.
• Strong customer service skills are essential.
• Strong communication, organizational and leadership skills are required.
• Basic computer proficiency is expected.

Responsibilities

• Recruit, hire, train, schedule and supervise staff.
• Oversee member service to ensure exceptional customer experience.
• Handle front desk tasks and greet potential members with gym tours.
• Facilitate member service issues and inquiries.
• Ensure timely opening and closing of the gym.
• Oversee cleanliness and daily maintenance of the gym.
• Process weekly employee payroll.
• Manage marketing efforts and ensure staff are trained on campaigns.
• Authorize expenditures and handle daily bank deposits.
• Prepare new hire forms and coordinate with regional manager.
• Provide backup support when staff are out.

Skills

Customer service

Communication

Leadership

Organizational skills

Basic computer proficiency

Education

High school diploma

Tools

MS Office

Job description

Job Details: Job Location: Crystal CRY - Crystal, MN, Position Type: Full Time, Salary Range: $45000.00 - $50000.00Base+Commission/year, Job Category: Management, Job Summary

Responsible for oversight of gym operations to ensure positive member experience and a financially successful club.

Essential Duties and Responsibilities

• Recruit, hire, train, schedule and supervise staff.
• Member service oversight making sure all staff is providing a great customer experience at all times.
• Very involved in all front desk related tasks
• Great/meet potential members and provide gym tour
• Facilitate member service issues and questions.
• Ensure prompt opening/closing of gym.
• Oversee cleanliness and appearance of gym including taking responsibility for largest section of cleaning daily
• Process weekly employee payroll
• Manage marketing efforts. Making sure staff is aware and trained on all the sent out marketing
• Authorizes expenditures and makes bank deposits daily
• Prepare all new hire forms and send to appropriate regional manager
• Backup support for any employee who is out due to illness, etc.

Essential Behavior Requirements

• Customer Service: communicates and interacts with customers (includes coworkers and the public) in a way that exceeds the customers wants and needs.
• Listening: actively listens to customers (includes coworkers and the public) empathizes (sees the situation from the customers perspective) and works together to solve the problem.
• Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
• Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.

Qualifications: Minimum Qualifications

• High school diploma
• Prior supervisory experience
• Strong customer service skills
• Strong communication, organizational and leadership skills
• Basic computer proficiency

Physical Demands

• Standing and walking at least 75% of the shift
• Talking in person or on the phone at least 75% of the shift
• Must be able to lift up to 50 lbs less than 30% of the time