Club Manager

Paycom - ATS; Stillwater (MN); On-site; USD 43,000 - 52,000; Full time

Job summary

Paycom - ATS is seeking a Gym Operations Manager in Stillwater, MN to oversee gym operations and ensure a positive member experience while driving financial performance.

You will recruit, train, and supervise staff; manage front desk tasks; conduct gym tours for potential members; resolve member inquiries; and ensure timely opening/closing and cleanliness of the facility. payroll duties are included.

Qualifications

• High school diploma
• Prior supervisory experience
• Strong customer service skills
• Strong communication, organizational and leadership skills
• Basic computer proficiency

Responsibilities

• Recruit, hire, train, schedule and supervise staff.
• Member service oversight ensuring a great customer experience.
• Front desk operations involvement.
• Provide gym tours and engage potential members.
• Address member service issues and questions.
• Ensure prompt opening/closing of the gym.
• Oversee cleanliness and daily maintenance of the gym.
• Process weekly employee payroll.
• Manage marketing efforts and train staff on campaigns.
• Authorize expenditures and handle daily bank deposits.

Skills

Staff supervision

Customer service

Leadership

Communication

Organizational skills

Staff training

Education

High school diploma

Tools

Basic computer proficiency

Job description

Job Details: Job Location: Stillwater STL - Stillwater, MN 55082, Position Type: Full Time, Salary Range: $47,500.00 - $47,500.00 Salary/year, Job Category: Management

Job Summary

Responsible for oversight of gym operations to ensure positive member experience and a financially successful club.

Essential Duties and Responsibilities

• Recruit, hire, train, schedule and supervise staff.
• Member service oversight making sure all staff is providing a great customer experience at all times.
• Very involved in all front desk related tasks
• Great/meet potential members and provide gym tour
• Facilitate member service issues and questions.
• Ensure prompt opening/closing of gym.
• Oversee cleanliness and appearance of gym including taking responsibility for largest section of cleaning daily
• Process weekly employee payroll
• Manage marketing efforts. Making sure staff is aware and trained on all the sent out marketing
• Authorizes expenditures and makes bank deposits daily
• Prepare all new hire forms and send to appropriate regional manager
• Backup support for any employee who is out due to illness, etc.

Essential Behavior Requirements

• Customer Service: communicates and interacts with customers (includes coworkers and the public) in a way that exceeds the customers wants and needs.
• Listening: actively listens to customers (includes coworkers and the public) empathizes (sees the situation from the customers perspective) and works together to solve the problem.
• Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
• Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.

Qualifications: Minimum Qualifications

• High school diploma
• Prior supervisory experience
• Strong customer service skills
• Strong communication, organizational and leadership skills
• Basic computer proficiency

Physical Demands

• Standing and walking at least 75% of the shift
• Talking in person or on the phone at least 75% of the shift
• Must be able to lift up to 50 lbs less than 30% of the time