Club Manager

Paycom - ATS; Duluth (MN); On-site; USD 44,000 - 54,000; Full time

Job summary

Paycom - ATS in Duluth, MN seeks a hands-on gym supervisor to recruit, train, and supervise staff while ensuring outstanding member service. You will oversee front desk tasks, conduct member tours, and address issues to maintain a premium experience.

Responsibilities include opening/closing the gym, keeping facilities clean, managing payroll for staff, and supporting marketing efforts. Prior supervisory experience and strong communication skills are required.

Qualifications

• High school diploma required or equivalent.
• Prior supervisory experience preferred.
• Strong customer service skills are essential.
• Excellent communication, organizational and leadership abilities.
• Basic computer proficiency expected.

Responsibilities

• Recruit, hire, train, schedule and supervise staff.
• Oversee member service to ensure a great customer experience.
• Handle front desk tasks and greet potential members.
• Provide gym tours and meet potential members.
• Address member service issues and questions promptly.
• Ensure consistent opening/closing of the gym and maintain cleanliness.

Skills

Supervisory experience

Customer service

Leadership

Communication

Organization

Computer basics

Education

High school diploma

Job description

Essential Duties and Responsibilities

• Recruit, hire, train, schedule and supervise staff.
• Member service oversight making sure all staff is providing a great customer experience at all times.
• Very involved in all front desk related tasks
• Great/meet potential members and provide gym tour
• Facilitate member service issues and questions.
• Ensure prompt opening/closing of gym.
• Oversee cleanliness and appearance of gym including taking responsibility for largest section of cleaning daily
• Process weekly employee payroll
• Manage marketing efforts. Making sure staff is aware and trained on all the sent out marketing
• Authorizes expenditures and makes bank deposits daily
• Prepare all new hire forms and send to appropriate regional manager
• Backup support for any employee who is out due to illness, etc.

Essential Behavior Requirements

• Customer Service: communicates and interacts with customers (includes coworkers and the public) in a way that exceeds the customers wants and needs.
• Listening: actively listens to customers (includes coworkers and the public) empathizes (sees the situation from the customers perspective) and works together to solve the problem.
• Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
• Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.

Qualifications: Minimum Qualifications

• High school diploma
• Prior supervisory experience
• Strong customer service skills
• Strong communication, organizational and leadership skills
• Basic computer proficiency

Physical Demands

• Standing and walking at least 75% of the shift
• Talking in person or on the phone at least 75% of the shift
• Must be able to lift up to 50 lbs less than 30% of the time

Job Details: Job Location: Duluth DUL - Duluth, MN, Position Type: Full Time, Salary Range: $49000.00 - $49000.00Salary/year, Job Category: Management, Job Summary