Team Lead

Planet Fitness; White Bear Lake (MN); On-site; USD 15,911 - 22,661; Full time

Benefits offered by this job

Dollars for Scholars Program

Employee Appreciation Program

Free Membership for self and one family member or friend

Health, Dental and Vision Insurance

Advancement Opportunities

Job summary

Planet Fitness in White Bear Lake, MN, is seeking a full-time team member to assist in gym operations and enhance member experience. The role includes training staff, overseeing customer service, and ensuring adherence to company policies.

Candidates should exhibit strong customer service and leadership skills, along with the ability to manage front desk tasks efficiently. Benefits include health insurance, a free membership for self and a friend, and multiple advancement opportunities.

Qualifications

• Strong customer service skills.
• Honesty and good work ethic.
• Basic computer proficiency.

Responsibilities

• Assist in training and developing staff.
• Oversee member service operations.
• Manage front desk tasks and interactions.

Skills

Customer Service

Communication

Problem Solving

Organizational Skills

Leadership Skills

Job description

Job Details

Job Location: White Bear Lake, MN 55110

Position Type: Full Time

Salary Range: $14.00 - $14.00 Hourly

Job Category: Customer Service

Job Summary

Responsible for assisting in the oversight of gym operations to ensure positive member experience.

Essential Duties and Responsibilities

• Assist in training and developing staff.
• Assist in member service oversight, ensuring all staff provide a great customer experience.
• Very involved in front desk related tasks:
  • Answer phone calls in a polite and friendly manner to assist with questions or concerns.
  • Taking info calls.
  • Assist in member check‑ins, sign‑ups, cancellations, and updating member account information.
  • Great/meet potential members and provide gym tour.
  • Assist to facilitate member service issues and questions.
• Assist with team member management and provide backup support to the Club Manager as needed.
• Ensuring adherence to all company policies and procedures.
• Help create and maintain a positive image for the club.
• Assist overseeing cleanliness and appearance of the gym.
• Assist in managing marketing efforts, making sure team members are aware and trained on all current marketing promotions.
• Assist in ordering supplies, keeping inventory and tracking reports as needed.

Benefits

• Dollars for Scholars Program
• Employee Appreciation Program
• Free Membership for self and one family member or friend
• Team Member Support Team
• Health, Dental and Vision Insurance
• Critical Illness Insurance
• Short Term Disability Insurance
• Accident Insurance
• Voluntary Life Insurance
• Pet Insurance
• HSA
• Advancement Opportunities

Qualifications

Essential Behavior Requirements

• Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.
• Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem.
• Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
• Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
• Communication: Ability to maintain timely communication with team members and supervisors to increase productivity and to prevent misunderstandings or disagreements from arising.

Minimum Qualifications

• Honesty and good work ethic
• Strong customer service skills
• Strong communication, organizational and leadership skills
• Basic computer proficiency

Physical Demands

• Standing and walking at least 75% of the shift
• Talking in person or on the phone at least 75% of the shift
• Must be able to lift to 50 lbs. less than 30% of the time.