Club Manager

Planet Fitness; Shakopee (MN); On-site; USD 44,100 - 53,900; Full time

Job summary

Planet Fitness is seeking a Gym Operations Manager located in Shakopee, MN to ensure a positive member experience and the financial success of the club. The role involves overseeing all aspects of gym operations, managing staff, and ensuring excellent customer service.

The ideal candidate will have a high school diploma and prior supervisory experience, along with strong communication and organizational skills. This full-time position offers a salary around $49,000 per year.

Qualifications

• High school diploma required.
• Prior supervisory experience is essential.
• Strong customer service and communication skills.

Responsibilities

• Oversee gym operations to ensure a positive member experience.
• Recruit, hire, train, and supervise staff.
• Manage marketing efforts and employee payroll.

Skills

Customer service

Communication

Organization

Leadership

Basic computer proficiency

Education

High school diploma

Job description

Job Details

Job Location: Shakopee SHK - Shakopee, MN 55379
Position Type: Full Time
Salary Range: $49,000.00 - $49,000.00 Salary/year
Job Category: Management

Job Summary

Responsible for oversight of gym operations to ensure positive member experience and a financially successful club.

Essential Duties and Responsibilities

• Recruit, hire, train, schedule and supervise staff.
• Member service oversight, ensuring all staff provide excellent customer experience at all times.
• Very involved in all front desk related tasks.
• Great/meet potential members and provide gym tour.
• Facilitate member service issues and questions.
• Ensure prompt opening/closing of gym.
• Oversee cleanliness and appearance of gym, including taking responsibility for the largest section of cleaning daily.
• Process weekly employee payroll.
• Manage marketing efforts, ensuring staff is aware and trained on all the sent out marketing.
• Authorize expenditures and make bank deposits daily.
• Prepare all new hire forms and send to appropriate regional manager.
• Backup support for any employee who is out due to illness, etc.

Essential Behavior Requirements

• Customer Service: communicate and interact with customers, coworkers, and the public in a way that exceeds their wants and needs.
• Listening: actively listen to customers, empathize, and work together to solve the problem.
• Problem Solving: recognize and define problems, analyze relevant information, encourage alternative solutions, and plan to resolve situations; seek additional assistance when needed.
• Diplomacy: demonstrate tact and skill in all interactions while using appropriate behavior and language.

Qualifications

• High school diploma.
• Prior supervisory experience.
• Strong customer service skills.
• Strong communication, organizational, and leadership skills.
• Basic computer proficiency.

Physical Demands

• Standing and walking at least 75% of the shift.
• Talking in person or on the phone at least 75% of the shift.
• Must be able to lift up to 50 lbs less than 30% of the time.