Club Manager

Paycom - ATS; Castle Rock (CO); On-site; USD 30,000 - 43,000; Full time

Job summary

Paycom - ATS in Castle Rock, CO is seeking a Gym Operations Manager to oversee daily club operations, ensure a positive member experience, and drive financial performance.

You will recruit, hire, train, schedule and supervise staff; supervise front desk tasks; greet potential members and give tours; resolve member service issues; ensure opening and closing; maintain cleanliness; process weekly payroll; coordinate marketing; authorize expenditures; prepare new hire forms; provide backup coverage.

Qualifications

• Minimum: High school diploma.
• Prior supervisory experience.
• Strong customer service skills.
• Strong communication, organizational and leadership skills.
• Basic computer proficiency.

Responsibilities

• Recruit, hire, train, schedule and supervise staff.
• Member service oversight ensuring great customer experience at all times.
• Involved in all front desk related tasks.
• Great/meet potential members and provide gym tour.
• Facilitate member service issues and questions.
• Ensure prompt opening/closing of gym.
• Oversee cleanliness and appearance of gym, including daily cleaning.

Skills

Supervisory experience

Strong customer service

Communication skills

Organizational skills

Leadership

Basic computer skills

Education

High school diploma

Job description

Job Details: Job Location: Castle Rock CRK - Castle Rock, CO 80104, Position Type: Full Time, Salary Range: $26.70 - $26.70 Hourly, Job Category: Management, Job Summary

Responsible for oversight of gym operations to ensure positive member experience and a financially successful club.

Essential Duties and Responsibilities

• Recruit, hire, train, schedule and supervise staff.
• Member service oversight making sure all staff is providing a great customer experience at all times.
• Very involved in all front desk related tasks
• Great/meet potential members and provide gym tour
• Facilitate member service issues and questions.
• Ensure prompt opening/closing of gym.
• Oversee cleanliness and appearance of gym including taking responsibility for largest section of cleaning daily
• Process weekly employee payroll
• Manage marketing efforts. Making sure staff is aware and trained on all the sent out marketing
• Authorizes expenditures and makes bank deposits daily
• Prepare all new hire forms and send to appropriate regional manager
• Backup support for any employee who is out due to illness, etc.

Essential Behavior Requirements

• Customer Service: communicates and interacts with customers (includes coworkers and the public) in a way that exceeds the customers wants and needs.
• Listening: actively listens to customers (includes coworkers and the public) empathizes (sees the situation from the customers perspective) and works together to solve the problem.
• Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
• Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.

Qualifications: Minimum Qualifications

• High school diploma
• Prior supervisory experience
• Strong customer service skills
• Strong communication, organizational and leadership skills
• Basic computer proficiency

Physical Demands

• Standing and walking at least 75% of the shift
• Talking in person or on the phone at least 75% of the shift
• Must be able to lift up to 50 lbs less than 30% of the time