Club Manager

Planet Fitness; Parker (CO); On-site; USD 30,000 - 43,000; Full time

Job summary

Paycom - ATS in Parker, CO seeks a Gym Operations Manager to oversee daily club activities, ensure guest satisfaction, and drive a financially successful operation.

Responsibilities include recruiting and supervising staff, handling payroll, coordinating marketing efforts, opening/closing duties, and maintaining cleanliness and appearance of the gym. Strong customer service, leadership, and communication skills required.

Qualifications

• High school diploma is required.
• Prior supervisory experience required.
• Strong customer service skills.
• Strong communication, organizational and leadership abilities.
• Basic computer proficiency is required.

Responsibilities

• Recruit, hire, train, schedule and supervise staff.
• Oversee member service to ensure a great customer experience.
• Manage front desk related tasks and interactions.
• Greeting members, giving gym tours and promoting memberships.
• Resolve member service issues and questions promptly.
• Ensure timely opening and closing of the gym.
• Maintain cleanliness and appearance of the gym daily.
• Process weekly employee payroll.
• Coordinate and communicate marketing efforts to staff.
• Authorize expenditures and handle daily bank deposits.
• Prepare new hire forms and route to regional manager.
• Provide backup support when employees are out.

Skills

Staff supervision

Customer service

Communication

Organization

Leadership

Basic computer skills

Education

High school diploma

Job description

Job Details: Job Location: Parker PKR - Parker, CO, Position Type: Full Time, Salary Range: $26.70 - $26.70Hourly, Job Category: Management, Job Summary

Responsible for oversight of gym operations to ensure positive member experience and a financially successful club.

Essential Duties and Responsibilities

• Recruit, hire, train, schedule and supervise staff.
• Member service oversight making sure all staff is providing a great customer experience at all times.
• Very involved in all front desk related tasks
• Great/meet potential members and provide gym tour
• Facilitate member service issues and questions.
• Ensure prompt opening/closing of gym.
• Oversee cleanliness and appearance of gym including taking responsibility for largest section of cleaning daily
• Process weekly employee payroll
• Manage marketing efforts. Making sure staff is aware and trained on all the sent out marketing
• Authorizes expenditures and makes bank deposits daily
• Prepare all new hire forms and send to appropriate regional manager
• Backup support for any employee who is out due to illness, etc.

Essential Behavior Requirements

• Customer Service: communicates and interacts with customers (includes coworkers and the public) in a way that exceeds the customers wants and needs.
• Listening: actively listens to customers (includes coworkers and the public) empathizes (sees the situation from the customers perspective) and works together to solve the problem.
• Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
• Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.

Qualifications: Minimum Qualifications

• High school diploma
• Prior supervisory experience
• Strong customer service skills
• Strong communication, organizational and leadership skills
• Basic computer proficiency

Physical Demands

• Standing and walking at least 75% of the shift
• Talking in person or on the phone at least 75% of the shift
• Must be able to lift up to 50 lbs less than 30% of the time