Club Manager

Paycom - ATS; Aurora (CO); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Health, Dental and Vision Insurance

Free Membership

Dollars for Scholars Program

Advancement Opportunities

Job summary

Paycom - ATS is seeking a Full Time Manager for their gym operations in Aurora, CO. You will oversee all aspects of gym operations to ensure a positive member experience and a financially successful club.

Your responsibilities will include recruiting and training staff, ensuring high customer service standards, and maintaining a positive club image. The position offers comprehensive benefits including Health, Dental, and Vision Insurance.

Qualifications

• At least 1 year of equivalent managerial experience.
• Strong customer service, communication, and organizational skills.
• Basic computer proficiency required.

Responsibilities

• Recruit, hire, train, schedule, and supervise team members.
• Ensure all team members provide great customer service.
• Support team members and club members effectively.
• Ensure gym is open and staffed during all hours of business.

Skills

Customer Service

Problem Solving

Communication

Leadership

Job description

Job Details: Job Location: Arapahoe APO - Aurora, CO, Position Type: Full Time, Salary Range: $24.89 - $24.89Hourly, Job Category: Management, Job Summary

Responsible for oversight of gym operations to ensure positive member experience and a financially successful club.

Essential Duties and Responsibilities

• Recruit, hire, train, schedule and supervise team members.
• Member service oversight making sure all team members are providing a great customer service experience at all times.
• High involvement in all front desk related tasks: greeting and welcoming members, gym tours, member service issues/questions, etc.
• Provide support for team members and club members.
• Create and maintain a positive image for the club.
• Coaching and counseling performance to help achieve company standards.
• Ensure prompt opening/closing of gym.
• Ensure staff are aware and trained on all current marketing promotions.
• Finish manager portion of onboarding, in Paycom, for all new hires.
• Ensure the club is open and staffed during all hours of business.
• Ensuring self and team members are implementing and adhering to all company policies and procedures.
• Responsible for ordering supplies and tracking inventory.

Benefits

• Dollars for Scholars Program
• Employee Appreciation Program
• Free Membership for self and one family member or friend
• Team Member Support Team
• Health, Dental and Vision Insurance
• Critical Illness Insurance
• Short Term Disability Insurance
• Accident Insurance
• Voluntary Life Insurance
• Pet Insurance
• HSA
• Advancement Opportunities

Qualifications: Essential Behavior Requirements

• Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer's wants and needs.
• Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer's perspective) and works together to solve the problem.
• Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
• Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
• Communication: Ability to maintain timely and effective communication with staff, supervisors, and various departments to increase productivity and to prevent misunderstandings or disagreements from arising.

Minimum Qualifications

• Honesty and good work ethic
• At least 1 year of equivalent managerial experience
• Strong customer service skills
• Strong communication, organizational and leadership skills
• Basic computer proficiency

Physical Demands

• Standing and walking at least 75% of the shift
• Talking in person or on the phone at least 75% of the shift
• Must be able to lift to 50 lbs. less than 30% of the time.