Club Manager

Planet Fitness - Baseline Fitness; Davenport (IA); On-site; USD 52,000 - 74,000; Full time

Benefits offered by this job

Health, Dental & Vision Insurance

Short Term Disability

Critical Illness Insurance

Pet Insurance

HSA

Advancement Opportunities

Free Membership for self and family

Job summary

Planet Fitness - Baseline Fitness is seeking an experienced Club Manager to oversee daily gym operations and ensure a positive member experience while driving financial results.

You will recruit, train, and supervise staff; greet members, conduct tours, resolve service issues; manage onboarding in Paycom; monitor promotions and inventory, and ensure the club stays open and compliant with policies.

Qualifications

• Honesty and good work ethic.
• At least 1 year of equivalent managerial experience.
• Strong customer service skills.
• Strong communication, organizational and leadership skills.
• Basic computer proficiency.

Responsibilities

• Recruit, hire, train, schedule and supervise team members.
• Provide member service oversight to ensure great customer experiences.
• Greet members, give gym tours and resolve service questions.
• Support for team members and club members.
• Create and maintain a positive image for the club.
• Coach and counsel performance to meet standards.
• Ensure prompt opening/closing of the gym.
• Inform staff about current marketing promotions.
• Complete onboarding in Paycom for new hires.
• Keep club open and staffed during all hours.
• Enforce company policies and procedures.
• Order supplies and track inventory.

Skills

Managerial experience

Customer service

Communication

Organizational skills

Leadership

Computer literacy

Job description

Job SummaryResponsible for oversight of gym operations to ensure positive member experience and a financially successful club.Essential Duties and ResponsibilitiesRecruit, hire, train, schedule and supervise team members.Member service oversight making sure all team members are providing a great customer service experience at all times.High involvement in all front desk related tasks: greeting and welcoming members, gym tours, member service issues/questions, etc.Provide support for team members and club members.Create and maintain a positive image for the club.Coaching and counseling performance to help achieve company standards.Ensure prompt opening/closing of gym.Ensure staff are aware and trained on all current marketing promotions.Finish manager portion of onboarding, in Paycom, for all new hires.Ensure the club is open and staffed during all hours of business.Ensuring self and team members are implementing and adhering to all company policies and procedures.Responsible for ordering supplies and tracking inventory.BenefitsDollars for Scholars ProgramEmployee Appreciation ProgramFree Membership for self and one family member or friendTeam Member Support TeamHealth, Dental and Vision InsuranceCritical Illness InsuranceShort Term Disability InsuranceAccident InsuranceVoluntary Life InsurancePet InsuranceHSAAdvancement OpportunitiesEssential Behavior RequirementsCustomer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem.Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.Communication: Ability to maintain timely and effective communication with staff, supervisors, and various departments to increase productivity and to prevent misunderstandings or disagreements from arising.Minimum QualificationsHonesty and good work ethicAt least 1 year of equivalent managerial experienceStrong customer service skillsStrong communication, organizational and leadership skillsBasic computer proficiencyPhysical DemandsStanding and walking at least 75% of the shiftTalking in person or on the phone at least 75% of the shiftMust be able to lift to 50 lbs. less than 30% of the time.