Club Manager

Planet Fitness; Brainerd (MN); On-site; USD 36,000 - 61,000; Full time

Job summary

Planet Fitness Brainerd location is seeking a Full Time Gym Manager to oversee daily operations and ensure a positive member experience while driving club profitability.

The role requires supervising staff, delivering excellent customer service, handling payroll, scheduling, and coordinating marketing efforts; strong communication and leadership skills are essential.

Qualifications

• High school diploma.
• Prior supervisory experience.
• Strong customer service skills.
• Strong communication, organizational and leadership skills.
• Basic computer proficiency.

Responsibilities

• Recruit, hire, train, schedule and supervise staff.
• Oversee member service to ensure great customer experience.
• Manage front desk tasks and gym tours.
• Facilitate member service issues and questions.
• Ensure opening/closing of gym.
• Oversee cleanliness and appearance of gym.
• Process weekly employee payroll.
• Manage marketing efforts and training.*
• Authorize expenditures and deposits daily.
• Prepare new hire forms and coordinate with regional managers.
• Provide backup support when staff are out.

Skills

Staff supervision

Customer service

Leadership

Communication

Problem solving

Computer basics

Education

High school diploma

Job description

Job Details

Job Location: Brainerd BB - Brainerd, MN 56425

Position Type: Full Time

Salary Range: $44.00 - $44.00 Salary

Job Category: Management

Job Summary

Responsible for oversight of gym operations to ensure positive member experience and a financially successful club.

Essential Duties and Responsibilities

• Recruit, hire, train, schedule and supervise staff.
• Member service oversight making sure all staff is providing a great customer experience at all times.
• Very involved in all front desk related tasks
• Great/meet potential members and provide gym tour
• Facilitate member service issues and questions.
• Ensure prompt opening/closing of gym.
• Oversee cleanliness and appearance of gym including taking responsibility for largest section of cleaning daily
• Process weekly employee payroll
• Manage marketing efforts. Making sure staff is aware and trained on all the sent out marketing
• Authorizes expenditures and makes bank deposits daily
• Prepare all new hire forms and send to appropriate regional manager
• Backup support for any employee who is out due to illness, etc.

Essential Behavior Requirements

• Customer Service: communicates and interacts with customers (includes coworkers and the public) in a way that exceeds the customers wants and needs.
• Listening: actively listens to customers (includes coworkers and the public) empathizes (sees the situation from the customers perspective) and works together to solve the problem.
• Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
• Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.

QualificationsMinimum Qualifications

• High school diploma
• Prior supervisory experience
• Strong customer service skills
• Strong communication, organizational and leadership skills
• Basic computer proficiency

Physical Demands

• Standing and walking at least 75% of the shift
• Talking in person or on the phone at least 75% of the shift
• Must be able to lift up to 50 lbs less than 30% of the time