Club Manager

Planet Fitness; Hammond (LA); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Dollars for Scholars

Employee Appreciation

Free Membership

Support Team

Health Insurance

Dental Insurance

Vision Insurance

Critical Illness Insurance

Short-Term Disability

Accident Insurance

Voluntary Life Insurance

Job summary

Planet Fitness Hammond, LA is seeking a Gym Manager to oversee daily operations and ensure a positive member experience while driving club profitability.

Responsibilities include recruiting and supervising staff, delivering excellent member service, managing front desk activities, training personnel, upholding company policies, and maintaining inventory and cleanliness to promote a welcoming environment.

Qualifications

• High school diploma.
• Prior supervisory experience.
• Strong customer service skills.
• Strong communication, organizational and leadership skills.
• Basic computer proficiency.

Responsibilities

• Recruit, hire, train, schedule and supervise team members.
• Provide outstanding member service oversight at all times.
• Lead front desk duties: greet members, tours, service questions.
• Support both staff and club members.
• Maintain a positive club image.
• Coach and counsel performance to meet standards.
• Ensure prompt opening and closing of the gym.
• Train staff on current marketing promotions.
• Complete onboarding in Paycom for new hires.
• Keep club open and adequately staffed during business hours.
• Ensure adherence to all company policies.
• Order supplies and track inventory.

Skills

Strong customer service

Leadership

Communication

Organization

Team supervision

Basic computer proficiency

Prior supervisory experience

Tools

Paycom

Job description

Job Details

Job Location: Hammond HAM - Hammond, LA 70401

Position Type: Full Time

Job Category: Management

Job Summary

Responsible for oversight of gym operations to ensure positive member experience and a financially successful club.

Essential Duties and Responsibilities

• Recruit, hire, train, schedule and supervise team members.
• Member service oversight making sure all team members are providing a great customer service experience at all times.
• High involvement in all front desk related tasks: greeting and welcoming members, gym tours, member service issues/questions, etc.
• Provide support for team members and club members.
• Create and maintain a positive image for the club.
• Coaching and counseling performance to help achieve company standards.
• Ensure prompt opening/closing of gym.
• Ensure staff are aware and trained on all current marketing promotions.
• Finish manager portion of onboarding, in Paycom, for all new hires.
• Ensure the club is open and staffed during all hours of business.
• Ensuring self and team members are implementing and adhering to all company policies and procedures.
• Responsible for ordering supplies and tracking inventory.

Benefits

• Dollars for Scholars Program
• Employee Appreciation Program
• Free Membership for self and one family member or friend
• Team Member Support Team
• Health, Dental and Vision Insurance
• Critical Illness Insurance
• Short Term Disability Insurance
• Accident Insurance
• Voluntary Life Insurance
• Pet Insurance
• HSA
• Advancement Opportunities

Qualifications

Minimum Qualifications

• High school diploma
• Prior supervisory experience
• Strong customer service skills
• Strong communication, organizational and leadership skills
• Basic computer proficiency

Physical Demands

• Standing and walking at least 75% of the shift
• Talking in person or on the phone at least 75% of the shift
• Must be able to lift up to 50 lbs less than 30% of the time