Team Lead

Planet Fitness; Faribault (MN); On-site; USD 16,000 - 22,000; Full time

Benefits offered by this job

Dollars for Scholars

Free Gym Membership for self + 1

Health, Dental and Vision Insurance

Short-Term Disability Insurance

Pet Insurance

Advancement Opportunities

Job summary

Planet Fitness in Faribault, MN is seeking a Customer Service Associate to help oversee gym operations and ensure a positive member experience. You will assist in training staff and manage front desk tasks including calls, sign-ups, check-ins, and member account updates.

The role emphasizes delivering great customer service, maintaining a clean gym, and supporting marketing promotions and inventory management. A supportive work environment and growth opportunities are available.

Qualifications

• Strong customer service skills.
• Excellent communication, listening and problem-solving abilities.
• Team leadership and staff training capabilities.
• Able to maintain professionalism and diplomacy with members.

Responsibilities

• Assist in training and developing staff.
• Oversee member services to ensure a positive customer experience.
• Perform front desk tasks: answer calls, assist with sign-ups, check-ins and account updates.
• Greet prospective members and give gym tours.
• Support Club Manager with team management and policy adherence.

Skills

Customer service

Communication

Problem solving

Listening

Leadership

Job description

Job DetailsJob Location: Faribault - Faribault, MN 55021-4513Position Type: Full TimeSalary Range: $13.75 - $13.75 HourlyJob Category: Customer Service

Job Summary

Responsible for assisting in the oversight of gym operations to ensure positive member experience.

Essential Duties and Responsibilities

• Assist in training and developing staff.
• Assist in member service oversight making sure all staff provide great customer experience.
• Very involved in front desk related tasks:
  • Answering phone calls in a polite and friendly manner to assist with questions or concerns.
  • Taking info calls.
  • Assist in member check-ins, sign-ups, cancellations, and updating member account information.
  • Great/meet potential members and provide gym tour.
  • Assist to facilitate member service issues and questions.
• Assist with team member management and provide backup support to Club Manager as needed.
• Ensuring adherence to all company policies and procedures.
• Help create and maintain a positive image for the club.
• Assist overseeing cleanliness and appearance of gym.
• Assist in managing marketing efforts. Making sure team members are aware and trained on all current marketing promotions.
• Assist in ordering supplies, keeping inventory and tracking reports as needed.

Benefits

• Dollars for Scholars Program
• Employee Appreciation Program
• Free Membership for self and one family member or friend
• Team Member Support Team
• Health, Dental and Vision Insurance
• Critical Illness Insurance
• Short Term Disability Insurance
• Accident Insurance
• Voluntary Life Insurance
• Pet Insurance
• HSA
• Advancement Opportunities

Qualifications

Essential Behavior Requirements

• Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.
• Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem.
• Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
• Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
• Communication: Ability to maintain timely communication with team members and supervisors to increase productivity and to prevent misunderstandings or disagreements from arising.

Minimum Qualifications

• Honesty and good work ethic
• Strong customer service skills
• Strong communication, organizational and leadership skills
• Basic computer proficiency

Physical Demands

• Standing and walking at least 75% of the shift
• Talking in person or on the phone at least 75% of the shift
• Must be able to lift to 50 lbs. less than 30% of the time.