Club Manager

Planet Fitness; Elk River (MN); On-site; USD 44,000 - 54,000; Full time

Job summary

Planet Fitness in Elk River, MN seeks a hands-on Gym Manager to oversee daily operations and staff, ensuring a positive member experience and financial success for the club.

You will recruit, train and schedule staff, supervise front desk activities, conduct gym tours for prospective members, and manage payroll and marketing efforts. A strong focus on customer service and leadership is essential.

Qualifications

• High school diploma required.
• Prior supervisory experience required.
• Strong customer service skills required.
• Strong communication, organizational and leadership skills required.
• Basic computer proficiency required.

Responsibilities

• Supervise staff, including recruitment, scheduling and training.
• Oversee member service to ensure outstanding customer experience.
• Handle front desk tasks and greet potential members with gym tours.
• Process weekly payroll and support payroll administration.

Skills

Customer service

Leadership

Communication

Organizational skills

Computer literacy

Education

High school diploma

Job description

Job Details

Job Location: Elk River ELK - Elk River, MN 55330

Position Type: Full Time

Salary Range: $49,000.00 - $49,000.00 Salary

Job Category: Management

Job Summary

Responsible for oversight of gym operations to ensure positive member experience and a financially successful club.

Essential Duties and Responsibilities

• Recruit, hire, train, schedule and supervise staff.


• Member service oversight making sure all staff is providing a great customer experience at all times.


• Very involved in all front desk related tasks


• Great/meet potential members and provide gym tour


• Facilitate member service issues and questions.


• Ensure prompt opening/closing of gym.


• Oversee cleanliness and appearance of gym including taking responsibility for largest section of cleaning daily


• Process weekly employee payroll


• Manage marketing efforts. Making sure staff is aware and trained on all the sent out marketing


• Authorizes expenditures and makes bank deposits daily


• Prepare all new hire forms and send to appropriate regional manager


• Backup support for any employee who is out due to illness, etc.

Essential Behavior Requirements

• Customer Service: communicates and interacts with customers (includes coworkers and the public) in a way that exceeds the customers wants and needs.


• Listening: actively listens to customers (includes coworkers and the public) empathizes (sees the situation from the customers perspective) and works together to solve the problem.


• Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.


• Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.

QualificationsMinimum Qualifications

• High school diploma


• Prior supervisory experience


• Strong customer service skills


• Strong communication, organizational and leadership skills


• Basic computer proficiency

Physical Demands

• Standing and walking at least 75% of the shift


• Talking in person or on the phone at least 75% of the shift


• Must be able to lift up to 50 lbs less than 30% of the time