Club Manager

Planet Fitness; Lakeville (MN); On-site; USD 43,000 - 52,000; Full time

Job summary

Planet Fitness in Lakeville, MN is seeking a full-time Gym Operations Manager to oversee daily building operations and deliver a positive member experience while ensuring the club remains financially successful.

You will recruit, hire, train and supervise staff, manage front desk tasks, greet potential members with tours, resolve service questions, and ensure opening/closing, payroll processing, cleanliness and appearance of the gym.

Qualifications

• High school diploma required.
• Prior supervisory experience preferred.
• Strong customer service skills required.
• Strong communication, leadership and organizational abilities.
• Basic computer proficiency.

Responsibilities

• Recruit, hire, train, schedule and supervise staff.
• Monitor member service to ensure excellent customer experience.
• Oversee all front desk tasks.
• Greet potential members and provide gym tours.
• Resolve member service issues and questions.
• Ensure timely opening and closing of the gym.
• Oversee cleanliness and gym appearance daily.
• Process weekly employee payroll.
• Assist with marketing efforts and training staff on campaigns.
• Authorize expenditures and make daily bank deposits.
• Prepare new hire forms and notify regional manager.
• Provide backup support when employees are out.

Skills

Customer service

Communication

Leadership

Organizational skills

Education

High school diploma

Job description

Job Details

Job Location: Lakeville LKV - Lakeville, MN 55044

Position Type: Full Time

Salary Range: $47,500.00 - $47,500.00 Salary/year

Job Category: Management

Job Summary

Responsible for oversight of gym operations to ensure positive member experience and a financially successful club.

Essential Duties and Responsibilities

• Recruit, hire, train, schedule and supervise staff.
• Member service oversight making sure all staff is providing a great customer experience at all times.
• Very involved in all front desk related tasks
• Great/meet potential members and provide gym tour
• Facilitate member service issues and questions.
• Ensure prompt opening/closing of gym.
• Oversee cleanliness and appearance of gym including taking responsibility for largest section of cleaning daily
• Process weekly employee payroll
• Manage marketing efforts. Making sure staff is aware and trained on all the sent out marketing
• Authorizes expenditures and makes bank deposits daily
• Prepare all new hire forms and send to appropriate regional manager
• Backup support for any employee who is out due to illness, etc.

Essential Behavior Requirements

• Customer Service: communicates and interacts with customers (includes coworkers and the public) in a way that exceeds the customers wants and needs.
• Listening: actively listens to customers (includes coworkers and the public) empathizes (sees the situation from the customers perspective) and works together to solve the problem.
• Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
• Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.

QualificationsMinimum Qualifications

• High school diploma
• Prior supervisory experience
• Strong customer service skills
• Strong communication, organizational and leadership skills
• Basic computer proficiency

Physical Demands

• Standing and walking at least 75% of the shift
• Talking in person or on the phone at least 75% of the shift
• Must be able to lift up to 50 lbs less than 30% of the time