Club Front Desk Host – Part-Time Customer Care

FirstService Residential; Lincoln (CA); On-site; USD 23,000 - 25,000; Part time

Benefits offered by this job

Medical, dental, and vision plans (for

Part time 20+ hours qualify for dental

401K match

Vacation, sick, and holidays

Pet insurance available

Tuition reimbursement

Legal services

Wellbeing support

Domestic partner coverage

Health savings account

Flexible spending account

Job summary

FirstService Residential is seeking a Part-Time Front Desk Associate to manage the daily operations at the Club’s front desk and greet members and guests with superior service. The role emphasizes accuracy, courtesy, and efficient problem resolution in a fast-paced environment.

Responsibilities include verifying access, answering calls, handling cash, supporting club events, and assisting with administrative tasks, while maintaining a welcoming, well-organized front desk area.

Qualifications

• High school diploma or equivalent.
• 2 years customer service experience.

Responsibilities

• Greet members and guests with high-level customer service.
• Verify identification and ensure only active members enter the Club.
• Answer phones and route calls.
• Reconcile cash and cash drawer each shift.
• Ensure Club rules are followed and report issues to supervisor.
• Assist with training current and new associates.
• Coordinate with maintenance for cleanliness and upkeep.
• Maintain a clean front desk area.
• Assist Events Manager with setup/takedown for events.
• Provide reception support for membership and Club administration.

Skills

Flexible schedule

Written and verbal communication

Math skills

Multitasking

Attention to detail

Independent work

Customer service

Handling pressure

Communication with management

Holiday/weekend availability

Reliable transportation

Microsoft applications

Education

High school diploma or equivalent

2 years customer service experience

Tools

Office equipment

Walkie-Talkie

Job description

FirstService Residential is seeking a Part-Time Front Desk Associate to manage the daily operations at the Club’s front desk and greet members and guests with superior service. The role emphasizes accuracy, courtesy, and efficient problem resolution in a fast-paced environment.

Responsibilities include verifying access, answering calls, handling cash, supporting club events, and assisting with administrative tasks, while maintaining a welcoming, well-organized front desk area.