Club Front Desk Concierge - Part-Time (Evenings/Weekends)

The University Club of Washington, DC; Washington (District of Columbia); On-site; USD 19,000 - 28,000; Part time

Job summary

The University Club of Washington, DC is seeking a part-time Front Desk Staff member to greet members and guests, manage reservations, answer inquiries, and support daily operations on-site. The role emphasizes a courteous, service-oriented approach and adherence to Club policies.

The ideal candidate will have strong customer service, phone etiquette, and basic computer skills, with flexibility to work evenings, weekends, and holidays as required.

Qualifications

• Strong customer service and receptionist duties skills.
• Effective phone etiquette and professional communication.
• Basic computer literacy and comfort using reservation or membership management systems, email, and standard office software.
• Attention to detail and ability to manage multiple tasks in a fast-paced setting.
• Previous hospitality, member services, or front desk experience preferred.
• Ability to stand for extended periods and perform light physical tasks.
• Flexible availability including evenings, weekends, and holidays.

Responsibilities

• Greet and check in members and guests; answer phones and inquiries.
• Direct individuals to appropriate areas of the Club and assist with reservations.
• Perform basic administrative duties and maintain accurate records in the Club systems.
• Process payments and ensure smooth lobby operations.
• Collaborate with other departments to support club services and events.

Skills

Customer service

Phone etiquette

Reservation systems

Multitasking

Hospitality experience

Stand for long periods

Flexibility (evenings/weekends)

Tools

Membership management software

Job description

The University Club of Washington, DC is seeking a part-time Front Desk Staff member to greet members and guests, manage reservations, answer inquiries, and support daily operations on-site. The role emphasizes a courteous, service-oriented approach and adherence to Club policies.

The ideal candidate will have strong customer service, phone etiquette, and basic computer skills, with flexibility to work evenings, weekends, and holidays as required.