Front Desk Staff

The University Club of Washington, DC; Washington (District of Columbia); On-site; USD 19,000 - 28,000; Part time

Job summary

The University Club of Washington, DC is seeking a part-time Front Desk Staff member to greet members and guests, manage reservations, answer inquiries, and support daily operations on-site. The role emphasizes a courteous, service-oriented approach and adherence to Club policies.

The ideal candidate will have strong customer service, phone etiquette, and basic computer skills, with flexibility to work evenings, weekends, and holidays as required.

Qualifications

• Strong customer service and receptionist duties skills.
• Effective phone etiquette and professional communication.
• Basic computer literacy and comfort using reservation or membership management systems, email, and standard office software.
• Attention to detail and ability to manage multiple tasks in a fast-paced setting.
• Previous hospitality, member services, or front desk experience preferred.
• Ability to stand for extended periods and perform light physical tasks.
• Flexible availability including evenings, weekends, and holidays.

Responsibilities

• Greet and check in members and guests; answer phones and inquiries.
• Direct individuals to appropriate areas of the Club and assist with reservations.
• Perform basic administrative duties and maintain accurate records in the Club systems.
• Process payments and ensure smooth lobby operations.
• Collaborate with other departments to support club services and events.

Skills

Customer service

Phone etiquette

Reservation systems

Multitasking

Hospitality experience

Stand for long periods

Flexibility (evenings/weekends)

Tools

Membership management software

Job description

Company Description

The University Club of Washington, DC is a private city club with a diverse membership of professionals, business executives, and government leaders. The Club is dedicated to providing members and their families with welcoming social gatherings, excellent dining, guest rooms, athletics, and a broad range of cultural and educational programs. Its mission focuses on supporting health, wellness, intellectual growth, and fitness in a refined and inclusive environment. The Clubhouse is a historic property that has been carefully maintained and expanded to offer high-quality facilities and services. Team members contribute directly to creating a warm, professional atmosphere for members and guests.

Role Description

The Front Desk Staff role is a part-time, on-site position located at The University Club of Washington, DC. This role is responsible for greeting and checking in members and guests, answering phones, responding to inquiries, and directing individuals to appropriate areas of the Club. Daily tasks include managing reservations, handling basic administrative duties, processing payments, and maintaining accurate records in the Club’s systems. Front Desk Staff maintain a professional lobby and reception area, provide information about Club services and events, and collaborate with other departments to support smooth operations. The position requires a courteous, service-oriented approach and consistent adherence to Club policies and standards.

Qualifications

• Strong customer service and receptionist duties skills, with the ability to create a welcoming and professional environment.


• Effective phone etiquette and communication skills, including clear, courteous, and professional interactions in person and on the phone.


• Basic computer literacy and comfort using reservation or membership management systems, email, and standard office software.


• Attention to detail, reliability, and the ability to manage multiple tasks in a fast-paced setting.


• Previous experience in hospitality, member services, or front desk roles is preferred.


• Ability to stand for extended periods and perform light physical tasks as needed.


• Flexible availability, including evenings, weekends, and holidays as required.